We’re hiring! For the role of Receptionist Bi-lingual/Spanish
Employment Type: Full-time
FLSA Status: Hourly Non-Exempt
Department: Receptionist
Reports to: Receptionist Development Leader
NO work-from-home positions available
Mandatory 4-weekpaid Training Monday - Friday 7:30 am - 4:00 pm
What you will do:
As a Junior Receptionist your primary responsibility is to ensure our clients' callers receive a top-notch service experience. At Abby Connect, each receptionist serves as an extension of our clients' offices, enabling them to focus on their core business activities while we handle incoming calls according to their preferences. Your role is pivotal in maintaining this seamless communication flow and upholding our commitment to exceptional customer service.
Essential Skills:
- Create excellent caller experiences that make meaningful connections with clients and callers
- Be outgoing, professional, and have a friendly personality
- Ability to clearly communicate with diverse audiences via phone and email.
- Have excellent verbal and written communication skills, including proper grammar, and spelling
- The ability to multi-task in a fast-paced environment using multiple technologies between two computer screens
- Be able to correctly follow the 4-point visual system and adhere to account instructions.
- Work closely with colleagues and other departments to ensure effective communication and coordination of tasks
- Adapting to changes in schedules, account information and priorities as needed
KPI’s (Key Performance Indicators):
- Maintain a call volume of 160-180 calls per day.
- Achieve a consistent metrics score of 85%
- Achieve an average caller hold time of under 30 seconds.
- Maintain a call answer time of 5-7 seconds or below.
Qualifications/Skills:
- Bi-lingual Spanish/English fluent in written and spoken
- 1-3 years in a customer service role in a fast-paced premier setting focusing on a great experience
- Able to consistently handle at least 150 incoming calls daily
- Able to sit for long hours at a time
- Must be computer literate using Microsoft Office, and web-based systems
- Type at least 45 words per minute
- Able to work some holidays
- Willing to submit to a drug and background check
About Abby Connect:
Abby Connect provides A.I. Assisted Human Receptionist services to small businesses and professionals throughout the United States and Canada. We have been answering calls for over 13 years and have a track record in the industry for providing the best customer experience for a fraction of the cost of hiring an in-house receptionist. We are headquartered in Las Vegas with a newly opened second location.
Purpose/Cause/Passion
We reduce stress in order to help businesses be more successful
Our Core Values
Being Committed and driven to excellence
Have grit, don't quit. Be early, be ready, and be confident. Leverage your desire to succeed in everything you do.
Always doing the right thing
Do what's best so you feel proud, not regretful. think of the win-win, be collaborative, not competitive. Practice tone, tact, and timing when approaching problems.
Having a warm, friendly, and positive attitude.
Enjoy making someone's day. Make your positive attitude contagious. give others encouragement, energy, and enthusiasm.
Taking ownership and going above and beyond
Know that your contribution to the company matters. Be proactive, solution-oriented, and go the extra mile. Be accountable, don't blame others, and own your part in every situation.
Having a growth-oriented mindset
Company growth by adding value with every interaction. Personal growth by embracing mistakes and failing forward. Community growth by developing new skills, ideas, or habits and teaching others what you've learned.
Equal Opportunity Employer:
Abby Connect is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Abby Connect does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, or military service.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
- Every weekend
- Morning shift
Application Question(s):
- Are you willing to work out of our Las Vegas location full-time? (We do not offer work from home positions.)
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Language:
Work Location: In person
