CSIS Intermediate Background Screening Investigator

Citi - New Castle, DE3.9

Primary Location: United States,Delaware,New Castle
Education: Bachelor's Degree
Job Function: Corporate Services
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Travel Time: Yes, 10 % of the Time
Job ID: 19017672


About Citi
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
Manage and work investigative cases referred from internal sources utilizing technology and tools
Provide timely investigative results
Provide quick, accurate and formulated case decisions and/or conclusions that will reduce losses, protect our customers and safeguard the integrity of our products and reputation
Gather, research and analyze facts relevant to an investigative case and draw conclusions on said facts
Ensure proper adherence to investigative standards, case aging protocols and report writing
Utilizes appropriate investigative techniques to collect, review, interpret and analyze facts developed during the employment screening process. Compile supportive information through contacting clients, courts, employers, schools, and vendors to develop an internal client recommendation.
Analyzes employment screening results which may include criminal records and fingerprint reports for issues that would disqualify a subject per Citi’s employment screening standards.
Research statues; local, state and federal as they relate to criminal findings and Regulatory guidelines imposed by federal and state agencies such as the Federal Insurance Deposit Corporation (FDIC), Financial Industry Regulatory Authority (FINRA) and Nationwide Mortgage Licensing System & Registry (NMLS).
Partners with Compliance and the Employment Law group to ensure that Citi businesses are operating in compliance with the Company’s background screening policies and adhering to regulations of employment that govern the business.
Focus on thoroughness, quality, attention to detail, timeliness and cost effective investigations.
Ability to read law publications, policies, procedures, directives, letters, memos, and general legal correspondence.
The incumbents in this position contact others within the organization. These contacts may involve similar functional units or departments within the company such as Human Resources, Employee Relations and Legal/Compliance which may be involved in decision making.
Requires in depth knowledge of each business within Citi and governing legal and regulatory requirements that have an impact on the hiring process within that business.
Supports other CSIS teams or businesses requiring assistance or benefiting from the capabilities of this position.
Participates in team meetings and special projects.
Participation in internal CSIS working groups and/or strategic projects.
Performs other duties as assigned.


Bachelor's Degree (US only)
2-4 years of relevant experience or an advanced degree/graduate certification in an analytical, investigative, computer or mathematical field of study.
Must possess strong investigative and interviewing skills.
Must have excellent oral and written communication skills, and the ability to elicit facts and information from involved parties and provide accurate and informed detail to clients.
Must be able to interact with a diverse population across all socioeconomic levels.
Previous experience with report writing preferred.
Must possess strong customer service skills, good typing skills and be proficient with computers and conducting web-based investigations.
Must demonstrate a strong ability to multi-task, prioritize, organize and analyze facts, and author comprehensive and concise case notes.
Must be proficient in Microsoft Office products - Word, Excel, Outlook, PowerPoint, & SharePoint.
Professional network of industry and law enforcement relationships a plus.
Good report writing skills to accurately articulate the circumstances and events of the investigation
Good analytical skills needed to assess evidence and make hiring reccomendations based on the investigative facts.
An ability to multi-task, demonstrated attention to detail with ability to manage caseload and produce accurate, concise analytical reports
Solid judgment and decision-making skills
Ability to present data, information or findings
Expresses ideas or facts in a clear, concise and open manner
Communication indicates a consideration for the feelings and needs of others
Actively listens and proactively shares knowledge
Handles conflict effectively, by overcoming differences of opinion and finding common ground
Evaluates data and courses of action to reach logical, pragmatic decisions
Takes an unbiased, rational approach with calculated risks
Applies innovation and creativity to problem-solving
Open to change and flexible in a fast paced environment
Performance is consistent, even under pressure
Always pursues continuous improvements
Effectively adapts own approach to suit changing circumstances or requirements.
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first
Develops and implements sustainable strategies on how to perform their role, with an eye on improvement based on changes needed or refinement of approach
2nd language skills a plus
Flexibility to work on call off hours/weekends during critical project phases, as necessary