Data Analyst - Personalized Customer Experience

Bose - Framingham, MA4.2

30+ days agoFull-time
ROLE DESCRIPTION

An exciting opportunity to join a team that is defining how we use analytics to develop insights that transform customer experiences and accelerate business growth. As a member of the Personalized Customer Experience (PCE) program Insights for Action (IFA) team you will be responsible for collaboration with business and technical stakeholders to produce reports and dashboards to drive decision making.

RESPONSIBILITIES

Support the IFA team across Web, Email and Product usage analytics.
Support testing and measurement analysis for PCE concept tests.
Work with data science team to contribute to advanced analytics activities.
Responsible for generating and maintaining PCE dashboards.
Responsible for digging deeper into program and concept test KPIs, understanding context, identifying key insights and making recommendations.
Support concept test teams in determining desired concept outcomes and targeted KPIs.
Build dashboards for concept test measurement.
HARD SKILLS

Must be experienced in manipulating large data sets
Must be proficient in SQL and working with relational databases
Ability to analyze and visualize data in Excel
Experience with developing customer centric and delivery KPIs
Experience with digital customer experience and CRM strategies
Experience with Tableau, PowerBI, or other data visualization tools
Experience with Adobe Analytics or similar web analytics tools
Understanding of marketing frameworks and methodologies
Familiar with digital marketing channels
Nice to have: Python, R, Confluence, JIRA, JavaScript, HTML and CSS
SOFT SKILLS

Deep passion and focus on driving customer experiences
Focused on the “so what”
Open minded and a quick learner
Data-driven problem solver
Experienced at translating high-level directions into actionable plans
Experience sustaining mutually beneficial relationships with peers
Comfort with presenting results and discussing insights

Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to Wellbeing@bose.com and let us know the nature of your request and your contact information.