Patient Care Liaison

MedStar Health - Clinton, MD (30+ days ago)3.8


MedStar Southern Maryland Hospital Center is actively recruiting for a full time Patient Care Liaison to work in the Emergency Department. This position will serve as a personal contact to provide support and help to alleviate stress for families of patients during the waiting period, acting as a link in the communication network between family, patients, and staff.

Supports, comforts and assists families of patients who are waiting for diagnostic test results or who are admitted and/or delayed in the ED, traveling back and forth between the ED waiting room/holding area and core area.

  • Collaborates with nursing staff, volunteers, support staff, attending physicians in order to facilitate and support timely and private communication and information on the patient’s progress to families and/or friends throughout the entire
department stay/process.
  • Provides reassurance to the patient his or her family member/significant other will be kept informed of patient’s location and adherence to or delays.
  • Relays messages between patient, family member/significant other and the staff.
  • Maintains personal contact with and arranges privacy for family member(s)/ significant other(s) who may need to be by themselves, have special concerns, or who may have received an unfavorable medical report from the physician.
  • Assists with guiding patient families such as hospital resources and facilities and their locations.
  • Collaborates with nurses and if needed, prepares and escorts families to and from various areas in the hospital.
  • Exemplifies the Spirit Values in all activities.
  • Assists staff with comfort measures.
  • Rounds and addresses areas of concern on all patients who were seen in the Emergency Department and their admission was delayed.
  • Initiates phone call to patients who were delayed in the Emergency Department for more than five (5) hours.
  • Assumes other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this position and are not to be considered as all – inclusive.
EDUCATION/EXPERIENCE REQUIREMENTS:
  • Associates degree required.
  • Prior physician office or acute care experience.
  • Must know medical terminology.
CERTIFICATION/LICENSE:
• Current CPR

Supports, comforts and assists families of patients who are waiting for diagnostic test results or who are admitted

and/or delayed in the ED, traveling back and forth between the ED waiting room/holding area and core area.

  • Collaborates with nursing staff, volunteers, support staff, attending physicians in order to facilitate and support timely
and private communication and information on the patient’s progress to families and/or friends throughout the entire

department stay/process.

  • Provides reassurance to the patient his or her family member/significant other will be kept informed of patient’s
location and adherence to or delays.

  • Relays messages between patient, family member/significant other and the staff.
  • Maintains personal contact with and arranges privacy for family member(s)/ significant other(s) who may need to be
by themselves, have special concerns, or who may have received an unfavorable medical report from the physician.

  • Assists with guiding patient families such as hospital resources and facilities and their locations.
  • Collaborates with nurses and if needed, prepares and escorts families to and from various areas in the hospital.
  • Exemplifies the Spirit Values in all activities.
  • Assists staff with comfort measures.
  • Rounds and addresses areas of concern on all patients who were seen in the Emergency Department and their
admission was delayed.

  • Initiates phone call to patients who were delayed in the Emergency Department for more than five (5) hours.
  • Assumes other duties and responsibilities that are appropriate to the position and area. The above responsibilities are
a general description of the level and nature of the work assigned to this position and are not to be considered as all –

inclusive.

EDUCATION/EXPERIENCE REQUIREMENTS:
  • Associates degree required.
  • Prior physician office or acute care experience.
  • Must know medical terminology.
CERTIFICATION/LICENSE:
  • Current CPR
Supports, comforts and assists families of patients who are waiting for diagnostic test results or who are admitted

and/or delayed in the ED, traveling back and forth between the ED waiting room/holding area and core area.

  • Collaborates with nursing staff, volunteers, support staff, attending physicians in order to facilitate and support timely
and private communication and information on the patient’s progress to families and/or friends throughout the entire

department stay/process.

  • Provides reassurance to the patient his or her family member/significant other will be kept informed of patient’s
location and adherence to or delays.

  • Relays messages between patient, family member/significant other and the staff.
  • Maintains personal contact with and arranges privacy for family member(s)/ significant other(s) who may need to be
by themselves, have special concerns, or who may have received an unfavorable medical report from the physician.

  • Assists with guiding patient families such as hospital resources and facilities and their locations.
  • Collaborates with nurses and if needed, prepares and escorts families to and from various areas in the hospital.
  • Exemplifies the Spirit Values in all activities.
  • Assists staff with comfort measures.
  • Rounds and addresses areas of concern on all patients who were seen in the Emergency Department and their
admission was delayed.

  • Initiates phone call to patients who were delayed in the Emergency Department for more than five (5) hours.
  • Assumes other duties and responsibilities that are appropriate to the position and area. The above responsibilities are
a general description of the level and nature of the work assigned to this position and are not to be considered as all –

inclusive.

EDUCATION/EXPERIENCE REQUIREMENTS:
  • Associates degree required.
  • Prior physician office or acute care experience.
  • Must know medical terminology.
  • Supports, comforts and assists families of patients who are waiting for diagnostic test
results or who are admitted and/or delayed in the ED, traveling back and forth between the ED
waiting room/holding area and core area.
  • Collaborates with nursing staff, volunteers, support staff, attending physicians in order to
facilitate and support timely and private communication and information on the patient’s progress
to families and/or friends throughout the entire department stay/process.
  • Provides reassurance to the patient his or her family member/significant other will be kept
informed of patient’s location and adherence to or delays.
  • Relays messages between patient, family member/significant other and the staff.
  • Maintains personal contact with and arranges privacy for family member(s)/ significant
other(s) who may need to be by themselves, have special concerns, or who may have received an
unfavorable medical report from the physician.
  • Assists with guiding patient families such as hospital resources and facilities and their
locations.
  • Collaborates with nurses and if needed, prepares and escorts families to and from various
areas in the hospital.
  • Exemplifies the Spirit Values in all activities.
  • Assists staff with comfort measures.
  • Rounds and addresses areas of concern on all patients who were seen in the Emergency
Department and their

mission was delayed.
e call to p
  • atients who were delayed in the Emergency Department
for more than five (5) hours.
  • Assumes other duties and responsibilities that are appropriate to the position and area. The
above responsibilities are a general description of the level and nature of the work assigned to
this position and are not to be considered as all – inclusive.

EDUCATION/EXPERIENCE REQUIREMENTS:
  • Associates degree required.
  • Prior physician office or acute care experience.
  • Must know medical terminology.
CERTIFICATION/LICENSE:
  • Current CPR
WORKING CONDITIONS:
WORKING CONDITIONS

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MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.