The work of Cargo Account Manager includes effectively managing a business unit: including but not limited to properly ensuring that our assets (defined as our customers, aircraft, our staff, ground support equipment and facilities) are maintained to the highest standard. Develop and cultivate strong relations and retention with airport authority and be an active member of the airport community. Ensure the account operates according to contract and service level agreement and coordinate interactions at all levels internally and externally. Provide hands-on supervision of the staff and delegate workload. Oversee GSE assets and monitor preventative maintenance and repairs and ensure long-term analysis of manpower and GSE needs. Create succession plan to identify and effectively develop and train potential leaders. Manage attendance records and ensure appropriate coverage while controlling budge for labor costs and allocation. Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation. Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times. Read, understand and clarify the implementation of the site specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect. Ensure the company’s image is represented with the highest integrity.
Ability to read, analyze, and interpret WFS Employee Handbook, WFS Supervisors Manual,
applicable union contract, general business periodicals, professional journals, technical
procedures, or governmental regulations, airline policy and procedures manuals.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups or
managers, clients, and customers.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or
Ability to lift up to 70 lbs.
Ability to operate equipment and hold necessary licensing (if applicable).
Reports to work on a regular and timely basis.
Ability to perform specific responsibilities related to your shift.
Two to five years previous management/specialist supervisory experience in field service duties. Independent judgment and decision-making skills required. Five years Airline/Ground Handler Experience (of which a minimum of 2 years in management or four years as a supervisor). College degree or equivalent experience. Excellent interpersonal skills, written and oral communication skills. Familiarity with personal computer software helpful. Airline pricing experience. Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off. Ability to read, write, fluently speak and understand the English language