Desktop Support Technician

VisionPRO - Detroit, MI4.1


Summary of Position

The desktop support technician is a designated point of contact for many departmental customers. The role is to provide analysis, support and maintenance of desktop computing environment, applications, hardware and related technologies utilized in these departments. The technician will optimize IT performance, analyze and resolve issues, incidents, and problems in a timely and accurate manner; and provide end-user assistance where required. The technician will perform on-site equipment maintenance and repair services as needed. The technician will also be involved in equipment receipt, deployment and inventory.

Normal Working Hours: Monday through Friday an 8-hour shift between 8:00 AM and 4:30 PM Some evening or weekend hours may be requested.

Preferred Core Competencies:

Networking and Desktop Support

  • Windows 10, 7 and XP Operating Systems
  • Microsoft Networking Environment
  • Disk Imaging (cloning)
  • HP and Dell Desktop and Mobile Computing Hardware Platforms Support
  • Laser and InkJet Printer Troubleshooting
  • Client/Server Computing Environment
  • Symantec AntiVirus Clients
  • Malware Removal
  • HEAT (Help Desk Ticketing System)


  • Smart Phone Support
  • Mobile Broadband Support
  • Voice over IP Desktop Support

Office Automation Applications

  • Microsoft Office Professional Suite 2007/2010/2013 including Outlook
  • Microsoft OCS
  • RightFax

Other Duties

  • Support critical activities as required
  • Assist other IT services such as deployment, telecommunications, and applications group.

Acquire and develop knowledge on all supported technologies

Required Experience

1 year of experience providing desktop support in an environment with at least 100 users. Current driver's license

Job Types: Full-time, Contract


  • Desktop Support: 5 years (Preferred)