Call Center Associate

Bachman's Inc. - Minneapolis, MN

30+ days agoFull-time

Plant yourself and Grow with us!

Bachman's is a local family business which currently consists of 34 retail locations in the Twin Cities and St. Cloud, including 6 Floral, Gift and Garden Centers and 28 Flowers by Bachman’s stores, many of which are within the Lund’s & Byerly’s grocery stores. Bachman's also operates indoor and outdoor landscaping divisions, including a garden maintenance department; and two hardscapes centers. In addition, Bachman’s businesses include a nursery wholesale division, as well as a growing range near Lakeville, Minnesota.

As our Call Center Associate, you will be responsible for:

  • Take orders from telephone customers, utilizing automated order entry process.
  • Answer general customer inquiries and direct customers to appropriate departments.
  • Interact with other departments for production information and invoice authorizations.

Ability to deal with customers in a professional and courteous manner at all times. Ability to work under stress. Ability to learn about Bachman product, procedure and policy. Ability to type 30 WPM. Ability to learn and implement all aspects of the Order Management System. Knowledge of basic math skills. Some data entry experience is desirable.

Shifts may vary. Monday-Saturday, open or close shifts 7:00am – 6:00pm; additional hours during prime garden season, some Sundays and Holidays may be required.

Job Type: Full-time

Salary: $13.00 /hour

Experience:

  • customer service: 1 year (Preferred)