Work at Home Bilingual Laotian-English Phone/Video Interpreter
Job Title: Laotian Interpreter
Location: Work at Home position in US/Canada (positions may not be available in all areas)
Position: Based on business needs, Regular or Contract positions are available
The Laotian Telephone/Video Interpreter is responsible for handling calls on demand, and rendering the meaning of conversations between Laotian and English speakers. The interpreter breaks the communication barrier in a wide range of industries that LanguageLine Solutions serves: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.
The interpreter processes information quickly, concisely and recognizes sensitive cultural differences. He/She is professional and courteous at all times. The interpreter uses appropriate terminology and understands common industry procedures and practices. The calls may involve simple or complex, technical or non-technical subjects.
This position does not involve written translation however translators and other skilled linguists are encouraged to apply. Telephone/Video interpreters translate verbally.
**This is a remote position. The Interpreter works from his/her home-office. It is essential to ensure a quiet & secure environment.**
Principal Duties and Responsibilities:
Answer calls promptly and conduct interpretation in a friendly and professional manner.
Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.
Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
Maintain a professional demeanor throughout the call at all times.
Remain calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations.
Maintain punctuality and availability during scheduled work hours.
Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client's permission.
Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.
Demonstrate commitment to cultural sensitivity and working in a diverse environment.
Fluency in Laotian and English and skilled in the associated cultural dynamics.
Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.
Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation.
Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
Must be at least 18 years of age.
Legally authorized to work in the US/Canada.
High school diploma or equivalent.
**Based on your location, a pre-employment background check and/or drug screen may be required**
Dedicated landline and telephone or VoIP (internet phone) and head-set. Telephone services cannot have call waiting, voicemail, call forwarding, caller ID, voice messaging or other features that may interfere with call delivery. For optimal connectivity: A cellular or cordless phone is not permissible.
High speed Internet connection for work related electronic communication. This internet connection should provide download speeds of no less than 5 Mbps and upload speeds of 1 Mbps.
A direct connection from the modem to the desktop or laptop must be used. Cable or fiber optic services are preferred. For optimal connectivity: Satellite service is not permissible.
Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer the majority of the workday.
Must have sufficient manual dexterity to type or write.
Able to lift up to 26 lbs.
May be exposed to moderate noise levels; i.e. computer, audio, telephone.
OPEN UNTIL FILLED - EEO/AA
Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.
VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.