Collections Representative - HCS

Harvard Collection Services - Chicago, IL (30+ days ago)4.0

Job Summary

Are you interested in using your consultative customer service skills to assist consumers in reducing their debt, all while building a rewarding career for yourself? Join our team at Harvard Collection Services! We are seeking dependable and motivated candidates for open Collections positions. In this role, you will help consumers to resolve outstanding debts by working toward finding the programs and solutions that will work best for them.

This is very much a customer service / advisor role in which you will educate consumers on their debt reduction options and provide them with the assistance they need to take advantage of these options. This is a particularly good fit for military veterans and career changers! We will provide you with comprehensive paid training to ensure your success as well as plenty of opportunities for professional development and career advancement. We also offer excellent compensation plus bonus potential. If this sounds like the kind of career move you've been wanting to make, and if you meet our qualifications, we want to talk with you. Contact us today!

Responsibilities and Duties

As a Professional Collection Specialist, your most important responsibility will be to provide consumers with consultative assistance and to treat them with the same respect and service that you yourself would expect in their place. You will communicate with consumers via inbound and outbound telephone calls and assist them in finding the right solutions to resolve their debts. All interactions must be professional, in full compliance with state and federal regulations, and with the consumer's overall experience as the number one priority.

Your specific duties in this role will include:

  • Locating and monitoring overdue accounts using computers and a variety of automated systems
  • Placing outgoing calls and accepting inbound calls from consumers to negotiate resolution of delinquent accounts
  • Assisting consumers in a manner which shows sensitivity, tact, and professionalism
  • Utilizing the best strategy available under company policy or client contract when negotiating repayment
  • Advising and educating customers on available options and strategies for debt repayment
  • Arranging for debt repayment or establishing repayment schedules in a way that works best with each consumer's financial situation
  • Obtaining updated demographic information and maintaining concise notes on each call

Qualifications and Skills

Job Requirements:

As a Collection Specialist, you must be motivated, disciplined, and responsible, with a firm commitment to customer service. You should also be highly organized and detail-oriented with the ability to manage multiple responsibilities simultaneously. It is also important that you display excellent verbal and written communication, interpersonal, and negotiation skills. The ability to interact with a wide variety of consumers in a positive and professional manner will also be crucial.

Specific qualifications for the role include:

  • High school diploma or GED
  • Ability to function in a compliance-based environment
  • Good attitude and a strong desire to learn
  • Ability to work well as part of a team
  • Solid basic/business math skills
  • Basic computer and keyboard skills
  • Ability to work a flexible/changing schedule
  • Strong telephone skills, preferred
  • Call center or collections experience, preferred
  • Some college, a plus
  • Bilingual, a plus
  • Military experience, a plus - Veterans are encouraged to apply!

We are an Equal Opportunity Employer Build a fun and rewarding career with us at Harvard Collection Services!

Apply now!

Job Type: Full-time


  • Collections: 1 year
  • call center: 1 year
  • customer service: 1 year

Required work authorization:

  • United States