Director, Operations Process Management, International Insurance

Prudential - Newark, NJ3.9

30+ days agoFull-time
For more than 140 years, Prudential Financial Inc. has helped individual and institutional customers grow and protect their wealth. We are one of the world's largest financial services institutions with operations in the United States, Asia, Europe, and Latin America. We also have one of the most recognized and trusted brand symbols: The Rock ®, an icon of strength, stability, expertise, and innovation. For more information, visit

Prudential International Insurance (PII) continues to be one of Prudential's fastest growing and most profitable business groups. PII has operations in eleven countries around the world (Japan, South Korea, Taiwan, Malaysia, India, Brazil, Argentina, Mexico, Indonesia, Poland, and Italy) and is looking to fill a Director, Process Management position in the Operations & Systems department.

Reporting to the Vice President, Process Management, the Director of Process Management will provide leadership in developing talent, establishing and implementing key service delivery strategies and lead process analysis. Design and redesign integrated work flows to ensure processes are customer focused, well controlled and efficient. Support the International businesses in developing a cohesive set of service solutions in complex, unstructured environments and manage large scale projects & activities within and across the countries.

Position can be worked from any Prudential office and/or virtual location.

Key Responsibilities:
Develop strong working relationships and influence country leadership to help establish and implement key service delivery strategies
Implement Key Performance Indicators focused on improving service delivery, operational efficiency and control
Apply deep technical experience (workforce management, business analytics, etc) to solve difficult business challenges
Ensure operational standards are in place and followed across all PII operating companies
Implement tools and processes to effectively monitor results and provide guidance to help countries maintain service levels
Transfer knowledge and develop operational capabilities of in-country staff
Effectively partner and interact with associates across all levels and functions within PII and across the countries Bachelor’s degree or equivalent work experience
Minimum 7+ years experience in Operations Management (experience in financial services and/or insurance industry preferred).
Demonstrated success in attracting, coaching, and developing teams and individuals
Strong communication (written and verbal), listening and influencing skills
Outstanding collaborative skills and ability to interface across organizational levels and cultures
Strong drive for results; fluid and flexible
International work experience preferred
Ability to travel internationally 25 - 35% of the time
Product knowledge of Individual Life, Retirement, Group Insurance, and Annuity products a plus
Bi / multilingual capability a plus