Title: Accenture Strategy - Customer Insight & Growth Strategy Manager
Travel: 80 - 100%
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
People in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales.
Strategy professionals apply deep strategy development, architecting value and operating model architecture skills, influence through insight and partner with our clients to make bold decisions on priority C-Suite issues. Provide deep understanding of our clients' industry landscape and business options in the context of global, economic, technology and social trends.
The Functional Strategy Manager applies deep technology strategy development, architecting value and operating model architecture skills to influence client agendas through technology insight.ÿ Collaborates with technology and business leaders to maximize value from existing technology investments and to position technology organizations to deliver business benefits in the future. Encourages leaders to transform the technology function to achieve operational excellence and tight alignment with business strategy.
Customer Service professionals build on a customer-centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer service.
A professional at this position level within Accenture has the following responsibilities:
Identifies, assesses and solves complex business problems.
Brings an analytical mindset to client engagements, and is able to quickly translate to customer strategy & design.
Decompose complex business challenges into a clearly communicated approaches.
Closely follows the strategic direction set by senior management when establishing near term goals.
Interacts with senior management at a client and/or within Accenture including VP, SVP and C-Suite interactions
Contributes to practice development in order to progress Accenture’s Customer Strategy value proposition
Manages large - medium sized teams and/or work efforts on a client engagement.
Ability to meet travel requirements, up to 100%
Minimum of 5 years in Customer Economics Experience in one or more of the following areas: Customer Service Strategy & Transformation, Sales Strategy & Transformation, Pricing and Commercial Strategy, Marketing Strategy & Transformation.
Minimum of 4 years of external consulting experience.
Professional Skill Requirements
MBA or equivalent graduate degree preferred
Proven ability to build, manage and foster a team-oriented environment
Proven ability to work creatively and analytically in a problem-solving environment
Desire to work in an information systems environment
Excellent communication (written and oral) and interpersonal skills
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.