Motorclothes/General Merchandise Associate

West Coast Harley-Davidson - Salinas, CA

Full-time

Summary:

Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.

Key Result Areas

  • Customer Service
  • Retail Sales of General Merchandise

Major Duties and Responsibilities

Customer Service

  • Provide excellent customer service to all of the dealership’s customers, greeting customers immediately, in a courteous and friendly manner.
  • Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
  • Handle telephone transactions quickly, and courteously.
  • Point out any sales, specials, or new merchandise to customers.
  • Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
  • Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
  • Notify customers when special orders or back-ordered items are received.
  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
  • Retail Sales of General Merchandise
  • Provide prompt and accurate service at cash register.
  • Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.)
  • Assist with set-up, organization, and staging of special events such as Open houses, of HOG activities, fashion shows, etc.
  • Create well-organized presentations, which appeal to our customers.
  • Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
  • Continuously maintain showroom product availability by stocking shelves and displays.
  • Maintain/update customer mailing lists.
  • Attend training sessions to keep current with merchandising & inventory control issues

Other Duties

  • As assigned.

No Supervisory Responsibilities

Commitments

  • Treat all employees and customers fairly, courteously, and with dignity.
  • Be prompt and available for flexible scheduling.
  • Demonstrate professionalism in providing customer service.
  • Attend training sessions to keep current in General Merchandise.
  • Accept direction, follow instructions and work well with others.

Qualifications & Job Requirements

  • Must have ability to get along with broad customer base.
  • Experience in retail sales preferred.
  • Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.

Physical Demands

  • Must have the ability to stand and walk the sales floor for most of the day.
  • Frequently required to bend, stoop, crouch, reach, and lift 35 lb. of merchandise.

Working Conditions

  • Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.

Job Type: Full-time

Experience:

  • retail: 1 year (Preferred)

Education:

  • High school or equivalent (Required)

Work authorization:

  • United States (Required)