Director, Strategy & Client Services - New York

Symphony Talent - New York, NY3.0

Full-timeEstimated: $140,000 - $200,000 a year

Director, Strategy & Client Services

Location: New York

At Symphony Talent, we connect an employer’s brand with best-fit talent through our integrated cloud-based suite of solutions. Symphony Talent’s leadership, staff and investors are dedicated to paving the future for forward-thinking organizations focused on sourcing, nurturing and engaging the best-fit talent for great brands.

At Symphony Talent, we respect relationships with one another just as we respect our relationships with our clients, partners and supporters. Integrity is ingrained in our core values and we are committed to an open and honest work culture. Our teams of creative thinkers are inspired to make a unique impact in this often complex market landscape. We are committed to building an organization fueled by the likes and minds of those passionate for this industry.

We’re looking for a dynamic Director, Strategy & Client Services to join us and partner with large client companies to develop strategies that tell the story of their employer brand and attract and engage ‘best fit’ employees to their organization.

As a senior member of our Strategy & Client Services team, you will:

Build rewarding relationships with clients, all agency resources/practice teams, and internal team members.

Lead discussions with clients relative to strategy and campaign goals, target audiences, KPIs, outcomes, and next steps.

Direct and collaborate with cross-functional agency resources to plan and implement a wide range of marketing tactics including career websites and landing pages, digital and traditional media, all forms of content marketing, and analytics.

Effectively and efficiently direct media and analytics team to create, place, and manage media tracking tags. Test and monitor tagging regularly. Analyze, respond, and react to performance data/metrics surrounding channel strategies to enhance and improve client presence. Present – and sometimes defend - performance data and concepts at various levels of client organizations.

Continuously look for opportunities to optimize margins for work done on behalf of clients; ensuring the right balance of costs against revenue.

Prepare account forecasts and adjust as necessary on a monthly/quarterly basis.

Manage, mentor, and guide junior team members while working closely with peers to assess and enhance skill level of team.


Experience Requirement:
Minimum 8+ years of account management/client interaction, marketing, and project management experience; agency experience preferred.

Ability to understand and identify client issues/challenges and to formulate, execute, and optimize strategies and solutions.

Ability to read, analyze and take action on relevant performance data.

Experience working with programmatic media technologies, and deep knowledge of digital media ROI data reporting & analysis.

Solid financial skills with an understanding of revenue margins and costs and their impact on the bottom line including the ability to read and create spreadsheets.

Strong written and verbal communication and presentation skills including ability to comfortably present to peers, senior leadership internally, and with client organizations.

Curious and self-directed with strong attention to detail, time management skills, and ability to juggle priorities in order to meet client expectations and deadlines.

Competitive compensation and unlimited PTO

Great benefits package, including a 401(k) plan

Open, collaborative culture

Only candidates with proper permits to work in the United States can be considered. Symphony Talent is an equal opportunity employer and committed to a drug-free workplace.