Senior Systems Engineer

Electronic Arts - Austin, TX3.9

30+ days ago
Requisition Number:151974
Date Opened:2018-08-16
Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

We are EA:
And we make games – how cool is that? In fact, we entertain millions of people across the globe 24/7 with the most amazing and immersive interactive software in the industry. But making games and delivering a flawless player experience is hard work. That’s why we employ the most creative, resourceful and passionate people in the industry.

The Challenge Ahead:
Modern video games rely on many different services behind the scenes. From matchmaking, marketplace, and social features to anti-cheat detection, leaderboards, and server-side physics calculations. This ever-changing and ever-growing ecosystem exposes new operational challenges with every new game launch.

The Senior Systems Engineer works as part of a team responsible for the design of the system architecture, server infrastructure management, and advanced technical support. He/She also provides technical leadership required to effectively deliver high-quality, timely IT solutions and services that meet EA’s business needs.

The role is a part of a high performing team in a fast-paced organization, requiring partner and business focus. As well as demonstrated skills tied to leadership, people, communication, analytics and adaptability.

What a Senior Systems Engineer does at EA:
Provides effective solutions to the most difficult operations engineering problems
Long-term thinking with respect to major design and technology choices
Collaborate within complex reporting relationships to reconcile competing priorities to achieve business unit objectives
Communicates at an expert level (via documentation and verbally) with both peers and stakeholders
Collaborates with architects across functions to help set infrastructure design direction for delivering highly reliable, scalable, and operable solutions
Partners with various development teams, DBAs and QA in a DevOps model of an agile development process
Demonstrates entrepreneurial perspective in the ideation and implementation of products and services to accelerate growth
Transforms business ideas into implementable technology solutions; considering build, buy and partnering alternatives
Makes decisions which may have a broad impact and influence organizational direction
Rapidly adapts to new and changing situations in tactically solving immediate problems and developing longer term, strategic solutions, in parallel
Drives continuous improvement through Change Management procedures (designing, defining roadmaps, standardizing of processes and methodologies)
Periodic participation in rotational 24 hour on-call support

The next great EA Senior Systems Engineer needs:
Strong knowledge of UNIX OS administration and variants (Linux, RHEL, CentOS, Ubuntu)
Experience designing highly available solutions, at scale, with security and performance considerations
Experience with general networking concepts (TCP/IP routing, VLANs, QoS, ACLs, VPN)
Excellent design and troubleshooting experience with DNS, LDAP, SSH, Syslog and related network services
Working knowledge of enterprise storage technologies and protocols such as NFS, CIFS, iSCSI, Software Defined Storage, Object Storage
Strong development experience in programming/scripting languages (Preferred: Go, Python, and/or Ruby)
Knowledge of the software development lifecycle and experience with source code management tools
Experience integrating Open Source tools and software
Experience with enterprise monitoring tools (NewRelic, Zabbix, Nagios, etc)
Strong ability to troubleshoot complex OS issues ranging from system resources to application stack traces
Ability to identify and resolve performance bottlenecks in complex systems and drive performance optimizations
Obsessive desire to raise the operational bar by automating and improving everything including process improvements, tool standardization and general technologies

Experience in these areas is a plus:
Public cloud services and deployment (AWS, GCP, Azure)
Virtualization (VMWare, Vagrant, Rocket)
Automation and configuration management tools (Chef, Puppet)
Continuous Integration, Continuous Delivery tools (Git, Jenkins, Ansible, Bamboo)
Enterprise storage solutions (NetApp, Tintri, EMC, Pure)
Building and maintaining infrastructure for Micro Services (Containers, Docker, Kubernetes/Swarm orchestration)

Required Soft Skills:
Complete ownership and managing the life cycle of end-to-end solutions
Peer and partner-relationship focused
Ability to thrive in a fast-paced team environment
Ability to learn new skills/technologies quickly and independently
Strong interpersonal and communication skills
Independent problem-solving skills
Maintaining composure during high-pressure situations
What’s in it for you? Glad you asked!

We love to brag about our great perks like comprehensive health and benefit packages, tuition reimbursement, 401k with company match and, of course, free video games. And since we realize it takes world-class people to make world-class games, we offer competitive compensation packages and a culture that thrives off of creativity and individuality. At EA, we live the “work hard/play hard” credo every day.

EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider for employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.