Server Support Representative

1&1 Internet Inc. - Chesterbrook, PA

Full-time
1&1 Internet, Inc. (1&1 IONOS) is a subsidiary of United Internet, a profitable, publicly held German company with a market cap of over $8 billion. 1&1 Internet's North American headquarters is located in Chesterbrook, PA, a Philadelphia suburb. 1&1 Internet is known for its comprehensive and affordable Internet products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting-edge technology, 1&1 offers users every available resource to easily and affordably create and maintain an optimal online presence.

Founded in 1988, 1&1 Internet is a global leader among web hosting providers. Internationally, 1&1 maintains more than 13 million customer contracts with both consumer and business users and the 1&1 group manages over of 19 million domain name worldwide. It also operates 5 highly-secure, green data centers housing more than 70,000 servers.

1&1 has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, 1&1 has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies. In September 2008, 1&1 opened a state of the art 55,000 square foot data center in Lenexa, Kansas.

Job Summary:
The Server Support Representative primarily supports 1&1 IONOS customers with their server product via phone, email and chat.

Specific Responsibilities:
Resolving customer issues via phone, email and chat
Demonstrating both technical proficiency and effective soft skills in resolving customer issues
Troubleshooting a wide range of technical and billing concerns and educating customers about our products and processes
Recommending and selling the right products and services based on customer's business and personal needs
Effectively managing self to meet departmental goals and resolve incoming workload efficiently

Qualifications:
Prior technical support and/or customer service experience
Strong spoken and written communication skills
Understanding of TCP/IP protocols - HTTP, DNS, FTP, SSH, RDP
Understanding of web hosting software such as IIS and Apache
Willing to learn and adapt to new technologies in a changing environment
1&1 is an Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.