Company & department description
SWIFT is a member-owned cooperative that provides the communications platform, products and services to connect more than 10,000 banking organizations, securities institutions and corporate customers in 211 countries.
The Operations and Support Tools team within the Operations Strategy and Services Group is looking for a Product Manager/Business Analyst to join a motivated and skilled team to contribute to the analysis, design and product management for part of the tools portfolio for our Operations and Support departments. You will focus on external customer support tools, service management tools and our big data analytics platform.
As Product Manager / Business Analyst, you will be part of a dynamic, agile, technology and trend curious team managing a large number of diverse internal and external facing operations and support tools, for which you will advise, lead, control and participate in requirements definition, analysis, design, testing, maintenance and product management of high quality applications, tools and development projects.
Under the guidance of a remote manager and working in close collaboration with local and remote team members (Europe and KL based), you will undertake business analysis and project/product management of medium complexity related products / projects.
We are looking for a real hands-on professional, a proactive Product Manager / Product Owner who will be in charge of specifying the customer requirements and manage the prioritisation of the backlog, which has the skills to manage partnerships with Operations, Support, IT and customers.
Your responsibilities will consist in customer requirements gathering (internal and external), so as to translate business needs into well-defined specifications and design; and then guide the implementation of the final product, including stakeholder management and communication.
Good collaboration with IT to transform the specifications into a finished and well-defined product.
Project management skills (structured and organized) plus real understanding of the IT lifecycle.
Capability to make things happen, from the business opportunities to a working solution.
Be open to change with a real interest for technology and innovation! Challenge the status quo and understand underlying goals.
Be recognized as a technical market expert able to select the best technical option in terms of delivery (in-house development; off the shelf; joint development in partnership).
Have great analytical skills and attention to details.
Stay abreast of business and technical solutions available on the market. Be recognized as a company expert.
University degree in Computer Science, Business Information Systems, Management Information Systems, or equivalent experience.
A first relevant professional experience as business analyst or product manager is a strong advantage.
Experience with MS-Office suite including Sharepoint.
Experience in an Agile/Scrum/DevOps software development environment would be an advantage.
Affinity, interest, or experience in the following domains is considered a strong advantage:
Programming languages: web, xml, api technologies
Excellent English, both written and spoken is a mandatory pre-requisite.
Strong team player who is willing to "roll up their sleeves" and contribute to the overall objectives and deliverables of the team.
You’re a structured do-er, proud of delivering, with lots of energy and drive and you lead within the team by example.
You're an influential trusted advisor and partner bridging IT and Business teams and needs.
What we offer
SWIFT offers a great working environment
Fantastic office facilities
Highly collaborative and social office environment
Highly mobile office automation tools for all
Work-life balance through flex time
SWIFT is a leader in excellence for the global IT community
SWIFT is a global mission critical IT infrastructure operator
SWIFT is recognized by the international IT community as the reference in IT for security and resilience
SWIFT offers broad technical development opportunities including international training programs
SWIFT creates in Malaysia a full corporate services hub with many careers opportunities
SWIFT offers a competitive package
12 months base pay + Performance based Bonus
Premium medical insurance including dental & vision
Comprehensive insurance scheme
SWIFT is an Equal Opportunity Employer