Examination Management Services, Inc., EMSI, is a national firm that provides a variety of risk management services to the insurance and business communities. We are customer driven and technology focused, with a commitment to providing cutting edge business solutions and service excellence to our customers.
The COLLECTOR is responsible for completing work including a variety of insurance and healthcare products to include, but are not limited to, urine sample collections, breathe alcohol testing, hair follicle testing, saliva testing and DNA testing.
This is a mobile position and the Collector works independently with minimal supervision. The Collector’s appointments are scheduled by the branch office. This position requires some flexibility to on-call shifts, ensuring we provide 24/7 coverage for our customers. These shifts include nights, weekends and all holidays. Any on-call shift is paid at an on-call hourly rate.
The position requires face-to-face interaction with donors and applicants/participants.
Position requires face-to-face interaction with customers to gather information which may be completed on laptop/tablet
Process and ship specimens via major courier or delivery to labs within 24 hours of completion
Must have comfort level using technology including tablets and other mobile devices
Must travel to Collection sites to complete specimen collection
Process, audit, and distribute paperwork
Must have reliable transportation and proof of auto insurance
Requires the use of technology and mobile devices to status cases
Knowledge, Skills & Abilities:
Excellent customer service skills
Functional computing skills using mobile devices including internet
Excellent verbal and nonverbal communication
Ability to work independently
Must demonstrate the ability to follow detailed written directions, often differing by customers
6 months to 1 year of customer service experience
Professional attitude and appearance
Knowledge of DOT regulations
Drug testing experience
Must be able to pass DOT and Homeland Security clearances in applicable government facilities
High school diploma or equivalent.
EMSI is proud to be an EEO-AA employer Male/Female/Disabled/Veteran and maintains a Drug-Free Workplace.