Inside Sales - Customer Service

Tungaloy America, Inc. - Arlington Heights, IL (30+ days ago)


International company specializing in the sales of metal cutting tools as well as industrial products is seeking an experienced customer service person, part-time for their Arlington Heights, IL office. The candidate is required to have 2-5 years of customer service background, can professionally represent the Company via phone contact plus manage all customer service activities assigned to them. This is a fast-paced position and needs a multi-tasker with an eye for attention to detail and excellent customer service attributes. This position requires, but is not limited to verifying stock and pricing, processing purchase orders, expediting rush orders, assisting customers with returns, and shipment tracking.

REQUIRED QUALIFICATIONS:

Strong communication skills to assist customers and sales personnel via phone contact, organizational and multi-tasking skills, flexibility, and the ability to work as a team member as well as independently. This is a customer service environment where the ability to handle multiple issues is extremely important. Knowledge of Microsoft Office, Excel, Outlook. Experience with order entry is a must.

JOB DUTIES:

  • Processing customer orders
  • Expediting rush order and back orders
  • Assisting Sales personnel with customer issues
  • Checking stock availability and delivery status
  • Verify product pricing
  • Other job related activities as assigned by the Customer Service Supervisor.

About Tungaloy America, Inc.:

Tungaloy America, Inc. is a leader in the development and distribution of innovative carbide cutting tools. For more info, visit our web site at www.tungaloyamerica.com

Job Type: Part-time

Experience:

  • Customer Service: 2 years

Education:

  • High school

Required work authorization:

  • United States