Responsible for the organization and project management of the Southern Arizona Hospital Alliance (SAHA) Network Development and Planning Initiatives. The SAHA Network Director establishes and supports the overall direction, development, coordination, implementation, execution, control and completion of specific projects ensuring implementation of the SAHA work plan, commitments, and goals. This role actively interfaces with the Chief Executive Officers, leaders and staff of all SAHA members. Manages TMC employed shared SAHA staff members as well as direct supervision of the TMC telemedicine program including the TMC Telemedicine Program Coordinator. Responsible for business development for our rural markets to include Cochise, Graham, Greenlee, Santa Cruz, Yuma counties as well as the regional Native American tribal organizations.
Liaison between TMC leadership and SAHA leadership
Facilitates network communication including effective preparation, participation and follow-up for the bi-monthly SAHA board meetings
Responsible for planning and execution of ongoing network development and programming
Develop and manage projects/ programs with strong orientation to quality, service excellence and stewardship using creativity and novel approaches
Educate and promote the importance of SAHA and other rural communities to the overall success of TMCH
Oversees the telemedicine program including the direct supervision of the Telemedicine Coordinator
Supervise Shared SAHA staff resources within a matrixed reporting structure
Accountable for outreach to Cochise, Graham, Greenlee, Santa Cruz and Yuma Counties.
Responsible for operational and data analysis development and reporting of SAHA related program
Disseminates consistent, reliable information throughout the network and provides information and/or resource assistance to member teams and departments
Develop, plan and execute programs that align with each member’s County Community Health Needs Assessment and Improvement plan
Develops and maintains robust internal and external stakeholder relationships that assist in developing criteria for proposals and contractual agreements
Prepares financial budgets, proformas and analysis; monitors performance, analyzes variances, and takes appropriate actions
Plans, assigns and directs work done by the project teams and coordinates activities of sub-teams
Ensures program deliverables are on time, within budget and at the required level of quality
Requires strategic influence skills, analytical thinking, tactical planning skills, attention to detail, time management skills, and conflict resolution skills
Builds long-term consultative partnerships with rural physicians and medical office staff
Identifies and manages business development activities for creating and/or enhancing rural physician and rural communities
Gathers and appropriately shares rural market intelligence
As it relates to rural patient’s requiring a higher level of care, identifies circumstances or conditions that might hinder quality patient care and work with patient placement and nursing administration to improve our communication and transfer processes.
Coordinates regular medical office management meetings to provide information on TMC programs and services in the rural markets
Assists with and/or maintains accurate database of rural physician groups as well as Tucson based practices that provide services in the rural markets.
Works with TMC staff and physicians to evaluate, to enhance, and to broaden the network; identifies new networking opportunities such as joint ventures, partnerships, and joint recruiting efforts
Ability to create trust, display a high level of professionalism and remain approachable to stakeholders and community partners
Adheres to TMCH organizational and department-specific safety, confidentiality, values, policies and standards
Performs related duties as assigned
EDUCATION: Bachelor’s Degree from an accredited institution in a related field; Master’s Degree preferred, or an equivalent combination of relevant education and experience.
EXPERIENCE: Five (5) years of healthcare operations project management; including previous managerial experience.
LICENSURE OR CERTIFICATION: None required. Project Management Professional (PMP) Certification preferred.
KNOWLEDGE, SKILLS AND ABILITIES:
Proficient in hospital and healthcare operations
Knowledge of Critical Access Hospitals
Knowledge of program development and grant management with the related context
Knowledge of best practices in network and partner development
Knowledge of population health concerns in rural communities
Knowledge in the application of best practices in rural health
Knowledge of hospital/healthcare management theory, practices, and tools utilized
Knowledge of approved Project Management methodologies
Knowledge of telehealth/telemedicine technology platforms and best practices
Strength in coordinating member network strategic planning, facilitating program prioritization and needs assessment and analysis
Skill developing, monitoring and projecting budgets and financials
Skill in evaluating operations and making recommendations for efficiencies
Skill in negotiation techniques and contractual requirements
Skill in leading and managing staff
Skill in communicating effectively both, orally and in writing, acting as a group facilitator and mediator
Skill in evaluating an existing or new project and determining cost and time estimates that are accurate within an acceptable margin of error
Skill in computer applications such as basic functionality of the computer, PC File and Folder, Word, EXCEL, e-mail and attachment capabilities, EPIC, Outlook, PowerPoint and presentation skills.
Ability to read and interpret documents, contracts, proposals, and related legislation
Ability to prepare detailed reports, contractual requirements, business correspondence and governmental regulations
Ability to listen and accurately interpret others’ communication or instructions to take appropriate action
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to calculate figures and compute rate, ratio, and percent and to draw and interpret bar graphs and apply basic algebraic concepts
Ability to work effectively and collaboratively across all levels of the network, building relationships with vendors, contractors, government or other organizations and with the community
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to develop and maintain budgets, calculate figures, compute rate, ratio, and percent
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists