This position is accountable for providing proper and correct fixes to all production job abends that occur in the processing of the daily batch cycle.
The candidate will engage applications developers to gauge risk assessment, discuss restart options and help to minimize potential company exposures.
Job restarted in a timely and safe manner so as to meet documented SLA’s regarding the completion of the batch work.
Recommendations to permanently correct all batch job defects must be recommended within the required documentation to avoid repeat occurrences.
This position provides 24x7 support for technical questions and procedural inquiries.
Monitors TWS/CA7 error queue and initiate the resolution of problems as reported by the job scheduling software.
Accountable for providing proper and correct fixes to all production job abends that occur in the processing of the daily batch cycle. Extensive JCL and PROC exposure required.
Engaging applications developers to gauge risk assessment and minimize potential company exposures. The fixes should be applied in a timely and safe manner so as to meet documented SLA’s regarding the completion of the batch work.
Recommendations to permanently correct all batch job defects must be provided within the required documentation to avoid repeat occurrences.
Providing 24x7 support for technical questions and procedural inquiries.
Problem resolution must be organized and prioritized based on problem criticality and impact to the business.
Evaluate alternatives and, utilizing all available resources, effect correct resolutions in the quickest and safest manners.
Receive and communicate turnover instructions through a review of all outstanding jobs with the departing/arriving shift.
Initiate solution attempts for all jobs whose resolution is pending.
Discuss problems and issues encountered during the shift including root cause analysis and applied fixes.
Follow appropriate escalation procedures, SLA’s, and policies regarding management notification.
Assist in training other team members and new employees in the detection and resolution of difficult to diagnose problems.
Ensure that all previously resolved problems have been documented with any required follow up activities and/or recommendations to avoid and reduce problems in the future.
Work effectively as team member when problems require a group effort. Ensure all general policies and best practices are adhered to.
Desired Technical Skills include: COBOL, JCL, PROC, TWS ( Tivoli Workload Scheduler aka OPC ) or other programming experience/training
DB2( IBM / BMC utilities), VSAM, JAVA, CA11, FILE MANAGER, Fault Analyzer ( Dump Reading ), TSO, Endevor, Release Management Tools, , Transmission protocols (NDM,FTP), Ticketing Systems (REMEDY) , IBM utilities, Microsoft Office Products, Web technologies a plus, along with a strong Root Cause Analysis or strong analytical thinking.
Minimum of 5 years data processing experience or similar experience a plus
Ability to recognize and record the need for processing improvements and take a leadership role in pursuing the best course of action when service is disrupted, delayed or requires recovery.
Good understanding of the financial services industry a plus
Individual must possesses excellent soft skills including team building, communication, knowledge sharing, decision making and the ability to train others effectively
Ability to work either stand-alone or as a team player.
COBOL, COBOL V5, JCL, JAVA, DB2, TWS or other programming knowledge
College degree or equivalent experience/certificate in Computer Arts/Science with focus or experience on mainframe and midrange technologies
Experience on mainframe and/or midrange technologies
ITIL Certification a plus
1st shift (United States of America)
Hours Per Week: