Customer Service Representative

Marketing Alternatives Inc. - Hillsboro, IL3.1

Full-time

Job Description

  • Marketing Alternatives is located in Taylorville, IL but this position may be work from home if IT requirements are met.

This position is a first line Customer Service Representative (CSR) role. The CSR is responsible for resolving customer inquiries via the telephone and adhering to internal policies and procedures as well as utilizing working knowledge of the client(s)’ products and/or services to meet department productivity and quality standards. Due to the variety of clients, the CSR will need to acquire knowledge of a number of products and services. The CSR will perform some outbound follow up, as required.

Activities: Primary activities/interdepartmental activities/other duties

- Provide knowledgeable assistance for a wide number of products and customer situations

- Provide a level of customer service that meets the specific client requirements in building mutuality and customer relationships

- Project an attitude of service, empathy and patience to all customer under all circumstances

- Answer inquiries and resolve problems by clarifying desired information; researching, locating, and providing information; trouble shooting and technical support with supervision

- Write and speak in concise, accurate, and understandable terms when responding to customer inquiries using both telephone and written communication

- Access and negotiate multiple information systems to answer questions

- Interact with other departments on behalf of the customer

- Keeps equipment operational by following established procedures and reporting malfunctions

- Proactively offer value added services to customers

- Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures

- Comply with regulatory requirements in prioritizing and completing work assignments

- Perform other duties as assigned

QUALIFICATIONS: EDUCATION/EXPERIENCE/SKILLS

- High School diploma or GED (high school students may be considered if they meet employment criteria for the State of Illinois)

- 0-2 years call center experience

- Effective communication skills to provide courteous and professional customer service

- Ability to develop and maintain working knowledge of the organization’s products and services

- Effective PC skills including; electronic mail, internet and industry standard applications

- Ability to learn to use additional applications as necessary

- Keyboarding skills (minimum 35 wpm)

- Ability to use phone system effectively

- Ability to work well in a team environment

- Organizational skills are needed to perform multiple tasks

- Flexibility in scheduling with excellent attendance

Job Type: Seasonal - Full time hours

Salary: $8.25 /hour

Job Type: Full-time

Salary: $8.25 /hour

Experience:

  • Call Center: 1 year (Preferred)
  • customer service: 1 year (Preferred)

Work environment:

  • Work from home

Communication method(s) used:

  • Phone