Under direct supervision, provides clinical support services to patient care staff by performing a variety of duties related to patient care. Acts as a liaison between the physician/APC and patient/family. Supports the activities and necessary functions related to providing high quality professional care in a patient and family-centered fashion that is customer friendly. Develops a good collaborative, professional relationship that enhances each of their respective functions and promotes improved outcomes and clinical efficiencies. Has a basic understanding of behavioral health and physical health and will work closely with the day hospital/outpatient support staff and the WellSpan system of care.
Duties and Responsibilities:
1 Analyzes chart for missing information such as physician signatures. Also, checks to see if authorizations need to be requested by clinician.
2 Measures and records patient height, weight, pulse, BMI, BP, and waist circumference.
3 Attaches prepared forms and documents to the appropriate patients records as directed by the program nurse and/or physician.
4 Documents and records information into the patient record by entering, recording, storing and maintaining information in written or electronic form.
5 Assist the program nurse with coordinating and facilitating closing of a clients medical record in accordance to program policy or as directed by the assigned physician.
6 Responsible for filing and scanning all pertinent information into medical record (i.e., lab reports, progress notes, initial evaluations, etc.) as needed.
7 Ensures the validity of the releases of information.
Excellent human relations and oral/written communication skills
Computer and keyboard skills
Knowledge of and ability in the care and handling of patients in all age groups
Knowledge of Lexicomp, Lippincott, Systems of Care, eCare, community services and/or other physician support systems
Proficiency in Therapeutic Crisis Intervention (TCI) principles of de-escalation
1 year experience in a health-related field
Must possess a valid driver’s license in the current state of residence; driving record must meet requirements established by WellSpan Risk Management