Texas Service - Lewisville, TX
Alliance Bus Group is searching for a Customer Service and Parts Associate. Preferred candidate must have previous automotive experience with a positive customer service driven personality. Experience with automotive parts a plus. Candidate must be proficient with computers in order to input data into a computer system. Candidate should have strong organizational and time-management skills and the ability to work in a fast paced environment.
Job Summary: Customer Service has the primary responsibility to assist customers with parts, service, warranty and technical support and assist the Service Manager with other needs as necessary. This position will be responsible for completing requests of customers in a timely manner.
Answer incoming calls and forward any non-related calls to correct department
Answer parts calls and process orders either shipping from location, the Atlanta Warehouse, or drop directly from vendor.
For orders being filled locally, create and process documentation and close invoice to bill once completed.
Create and manage Top 20 Customer List. Call and offer special pricing or deals approved by Parts Manager. Inquire about their needs then resolve those needs.
Manage the documentation involved in the purchasing, tracking and receiving of all parts for customer invoices.
Closing invoices and charging credit cards for orders.
Determine exact parts necessary, create Parts Estimate in Infinity and provide estimate to customer.
Convert Parts Estimate to a Parts Invoice, create PO and place order with vendor.
Make accurate data inputs in systems 2000 for total accountability of all assets.
Actively seek and obtain a thorough knowledge of parts history, merchandise and bus service. Be able to communicate this knowledge as needed to adequately meet demands while maintaining good inventory turn ratios.
Advise customers on substitutions or modifications of parts when identical replacements are not available.
Complete documentation of any returns, exchanges or refunds required for defective or damaged parts.
May be required to assist in monthly, quarterly, semi-annual or annual inventory.
Complete Parts Order Work Sheet for all parts orders.
Determine exact parts necessary, create PO and place order with vendor; then create invoice in computer with all necessary information to complete transaction.
File paperwork by customer and create follow up notice. Once determined when the customer should have their order, call customer to ensure receipt of the correct part and on time. Immediately troubleshoot if anything isn’t correct. Start to finish contact with customer is essential.
When Vendor Invoice is received be sure to add freight and complete transaction with a status of “bus ready”.
Run parts reorder report in order to verify information. Then create Purchase Order and place order with vendor and file.
Receive parts on arrival, matching packing slip to Purchase Order. Tag parts and place parts on shelf.
Inspect products or materials, parts and packaging for damage, defects or shortages then perform the necessary corrective actions.
Work with all freight companies to ensure most efficient operations.
Return defective or misidentified parts to vendor for a credit and manage the core credit program.
Give Customer Service Clerk all paper work for processing.
Adhere to all company policies and procedures.
Perform other duties as assigned by manager or supervisor.
May be required to work more than 40 hours per week as business needs dictate.
Preferred candidate must have a high school diploma or GED and 2-4 years’ experience in an office or inventory position. Prefer experience to be in the automotive industry. Candidate must have strong written and verbal communication skills. Candidate must have strong computer skills and the ability to multi-task. Candidate must have a positive attitude and have a friendly, upbeat personality to develop and maintain customer relationships. Candidate must have exceptional phone communication skills to represent the company in a professional and courteous manner.
The physical demands to successfully perform the essential functions of this job include sitting for long periods of time, walking, kneeling, lifting up to 30 pounds, ability to perform repetitive data entry tasks and manual dexterity. In addition, this position must have vision abilities required to include close, distance and depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee a general sense of the responsibilities and expectations of this position.
The position will be paid in an hourly/non-exempt basis and report to the General Manager or Service Manager depending on location. It is a full time position and will be paid weekly on the 15th and the last day of the month.
Alliance Bus Group is a growing company. As it continues to emerge, employees may be asked to add or change job responsibilities to assist with the company’s needs. Alliance Bus Group is an Equal Opportunity Employer and a Drug-Free workplace.