OVERVIEW OF POSITION:
The Medical Receptionist is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions.
Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with each and every internal and external customer.
Represents the Company in a professional manner, following all Company policies and procedures.
Uses, protects, and discloses DaVita Medical Group patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
Responsible for accurately and professionally handling all front desk operations including answering phones, greeting patients, scheduling of all appointments, balancing daily collections, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel.
Receives incoming telephone calls in a prompt and courteous manner.
Performs clerical duties as directed.
Assists with the inventory and maintenance of business office supplies and the completion of business office reports.
Works daily reports, incomplete encounters, No Show reports, and other designated administrative reports according to office procedures.
Performs other duties as assigned.
Must have consistent, punctual and reliable attendance.
Ability to travel may be required.
High school graduate, GED or equivalent.
Previous medical office experience preferred.
KNOWLEDGE, SKILLS, ABILITIES:
Must be computer literate.
Knowledge of medical coding preferred.
Ability to interact and verbally communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner with excellent customer service skills.
Must be able to display excellent telephone/switchboard etiquette.
Ability to multi- task in a high paced environment with good organizational skills.
Ability to follow written and oral instructions and to work with general guidance.
Demonstrated clerical skills (typing, filing, telephone courtesy).
Knowledge of business office operations and basic bookkeeping principles.
Knowledge of HIPAA regulations.
Ability to read, speak, write, and understand the English language fluently.
DaVita Medical Group manages and operates medical groups and affiliated physician networks in California, Colorado, Florida, Nevada, New Mexico, Pennsylvania and Washington. A leading independent medical group in America, DaVita Medical Group has over two decades of experience providing coordinated, outcomes-based medical care in a cost-effective manner. As of June 30, 2017, DaVita Medical Group’s teammates, employed clinicians and affiliated clinicians provided care for approximately 1.7 million patients. DaVita Medical Group’s leadership development initiatives and social responsibility efforts have been recognized by Fortune, Modern Healthcare, Newsweek and WorldBlu.
DaVita Medical Group is an equal opportunity/affirmative action employer. As such, DaVita Medical Group makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.
DaVita Medical Group will consider qualified applicants who have criminal histories in a manner consistent with the law.