TMI Hospitality is seeking a dynamic General Manager to join the team at our Springhill Suites by Marriott in Langhorne, PA!
The General Manager is responsible for managing all facets of the hotel to ensure efficient and profitable operation.
JOB DUTIES & RESPONSIBILITIES
- Responsible for completing required franchise and TMI standards training and staying current on all updates/changes to standards, policies, and processes.
- Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and room rates.
- Delegates authority and assigns responsibility to all team members; supervises work activities of all team members.
- Ensures staff receives proper safety and standard operating training for each position.
- Allocates funds, authorizes expenditures and assists Area Director in budget planning.
- Monitors cost controls on a regular basis.
- Performs duties of a Director of Sales including making marketing calls, attending community business functions, working with travel agents and direct bill accounts and coordinating sales promotions.
- Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance.
- Maintain guest satisfaction by answering patrons’ complaints and resolving problems to guest specifications.
- Conducts annual wage scale surveys and ensures team member wages follow wage and salary guidelines.
- Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
- Ensures bank deposits are made daily, including weekends and holidays.
- Ensures team member paperwork, work schedules and payroll are completed and submitted in a timely manner.
- Audits daily reports and processes monthly paperwork.
- Orders supplies and equipment as needed and in accordance to company procedures.
- Available 24/7 with reliable transportation.
- Directly supervises staff of hotel. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing team member complaints/issues.
- Other duties as assigned.
EDUCATION, EXPERIENCE, LICENSURE & CERTIFICATION
- Bachelor’s degree and one to two years related experience or training; or equivalent combination of education and experience.
- Valid driver’s license required.
KNOWLEDGE, SKILLS, & ABILITIES
- Requires the ability to read, write, and speak the English language.
- Strong management skills; ability to establish work standards and expectations for self and others; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provides coaching, advice, and assistance as required; helps subordinates overcome obstacles and deal with problems; appropriately assesses contributions and performance of team members; provides appropriate recognition, and deals with problems as they arise. Instills in others a sense of pride in the job at hand.
- Ability to provide leadership in setting the team member’s expected performance levels. Ability to inspire, motivate and guide others toward accomplishment.
- Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.
- Excellent interpersonal skills, demonstrated positive customer service skills, and ability to relate to people of varying ages and backgrounds.
- Ability to manage difficult guest situations, responds promptly to guest needs, solicits guest feedback to improve service, responds to requests for service and assistance and meets commitments.
- Knowledge of management principles and practices.
- Knowledge of employment laws and regulations.
- Knowledge of safety management principles; federal and state OSHA regulations.
- Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether verbal or written.
- Ability to establish courses of action for self to accomplish specific goals.
- The ability to foster commitment, team spirit and trust. Takes proactive measures to identify and prevent situations that could result in negative situations.
- Ability to establish work standards and expectations for self and others.
- Ability to develop and evaluate alternative courses of action; make decisions based on correct assumptions concerning resources and guidelines; support decisions or recommendations with data or reasoning; define and implements solutions to problems; and recognize when no action is required.
- Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures.
- Proficient in Microsoft Office products including Word, Excel, and Outlook.
- Ability to meet the demands of the work schedule, to be at work and on time. Will require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.
Job Type: Full-time
- Marriott: 1 year
- Hotel General Manager: 1 year