Summary The Department of Finance and Administration (DFA) Service Representative is responsible for examining evidentiary records, contracts, tax returns, or child support case management activities, and may also compute penalties and refunds, and collect fees, child support payments, or arrearage amounts. This position is governed by state and federal laws and agency policy. Typical Functions Examines evidentiary records including tax returns, applications, forms, vouchers, records and reports to verify accuracy, as well as compliance, with laws and regulations. Explains applicable laws or program requirements to taxpayers, law enforcement personnel, or revenue agents, or child support customers, including non-custodial parents, and assists in the completion and filing of tax returns, forms, and applications. Computes taxes, penalties, interest, or refunds due and prepares forms to bill/refund taxpayer. Corrects tax returns, forms, contracts, and evidentiary records for taxpayers. Interviews custodial and non-custodial parents and contacts employers, neighbors, and landlords to obtain information to document evidence of paternity or financial resources of non-custodial parent or putative father. Initiates actions required to locate non-custodial parent or putative father. Provides technical assistance to custodial and/or non-custodial parent with payment processing or related case problems, including suspension, financial asset seizure, payment correction, or paternity acknowledgement. Researches files for information to prepare reports, amend tax returns, and prepare history and evidentiary records for field auditors as required. Leads work activities of other personnel by training and instructing new employees and providing technical assistance. Maintains updated manuals and computerized files. Performs other duties as assigned. Special Job Dimensions Knowledge, Abilities, and Skills Knowledge of the principles and practices of organizational management and publicadministration. Knowledge of either tax, motor vehicle, drivers license services, or child support laws andregulations. Knowledge of accounting. Ability to provide information and assistance to taxpayers or child support customersregarding laws, regulations, and reporting procedures. Ability to identify and correct discrepancies in evidentiary records, tax returns, financial, orpayments records. Ability to calculate child support arrearages, penalties, interest, or refunds due on taxes,license, and registrations. Ability to train and instruct new employees on procedures and the interpretation andapplication of laws. Minimum Education and/or Experience The formal education equivalent of a high school diploma; plus three years of experience in evidentiary records examination, tax reporting or examination, customer service, clerical work or a related field. ORThe formal education equivalent of an associates degree in general business, office administration or a related field; plus one year of experience in evidentiary records examination, tax reporting or examination, customer service, clerical work or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. Preferred Qualifications Certificates, Licenses, Registrations Agency Specific Information ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED.
Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application.
Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official, at time of interview to be considered for Veteran Preference.
DFA is an Equal Opportunity Employer; we will make any reasonable accommodations necessary to ensure equal employment opportunities.
A criminal background check is required for all DFA positions; an FBI background check may be required.