Sr Account Management / Client Manager

UnitedHealth Group - Florida3.6

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

Manages ongoing contract relationships and service delivery to clients for one or more accounts. Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts. Builds relationships with employer/group clients (not individual members) and serves as the primary point of contact for overall and day-to-day service delivery. Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs. May work closely with sales on renewals and up-selling, but incumbents do not have specific sales goal accountability or primary responsibility to close sales.

If you are located in the Southeast Region (FL, GA, SC, or MS), you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:
Ownership of complex client issues, driving quick and lasting solutions
Drives changes and innovation through continually seeking and implementing value added solutions for clients
Leverages a network of internal experts and colleagues across the business to supplement one’s own expertise
Manages all facets of ongoing contract relationships and service delivery to clients for multiple accounts
Acts as an external, dedicated resource for assigned accounts, with direct onsite client contact, but could include telephonic/virtual communication to supplement regular visits or manage lower volume or more remote clients
Builds relationships with several key contacts (CEO, CFO, VP Rev Cycle, CCO, CMO, CIO, CTO, DCM, CM) in each hospital account and serves as the primary point of contact for overall service delivery
Meets with clients on a regular basis to build rapport, present analytics on program outcomes, reinforces value of services provided, ask probing questions to identify other client opportunities, answers contract questions and coordinates responses to issues that may involve other internal departments
Understand client's business model (independent vs IDN, teaching vs. community hospital, for profit vs. not for profit, vision, mission and values and can recognize potential strategic opportunities
Serves as the internal client champion coordinating with other internal stakeholders to implement client services, complete projects, and address ongoing service needs as well as manage hospital system and individual facility relationships
Works closely with growth office sales leaders (or other SME’s) on renewal and upselling opportunities to meet growth goal accountability
Exceed all assigned KPI goals and expectations
Exhibits detail orientation and is adept at organizing multiple tasks, data points, requests and issues

Required Qualifications:
2+ years of client management experience
3+ years of hospital revenue cycle exp
Ability to travel up to 75% within Florida, Georgia, South Carolina, and Mississippi
BA / BS degree Required

2+ years of client management experience in the healthcare industry
Experience working with Salesforce

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

  • All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.