Bring out your inner superhero and help us reduce crime in neighborhoods! Our Ring Community Support team is looking for dynamic Bilingual (Spanish) Technical Customer Service Support Agents, with top-notch written and verbal communication skills. As our neighbors’ first point of contact, you will quickly build a rapport while providing phenomenal customer service, troubleshooting, and technical solutions. With your extraordinary empathy and active listening powers, you easily turn an escalated call into an amazing experience. If you are passionate about finding out of the box solutions when things get tricky, then this role may be the right fit for you!
Our call center teams support our neighbors 24 hours a day, 7 days a week, 365 days a year. Join our energetic Technical Community Support Sales Agents at one of our three locations - Glendale and Mesa, AZ locations.
Here’s What You’ll be Doing:
Fluent in Spanish and English (verbal and written)
Deliver amazing customer service experience while engaging with neighbors to understand their questions and challenges
Provide solutions for technical troubleshooting, billing, and product inquiries via inbound calls, live chats, and email channels
Effective communication with neighbors while documenting conversations, exchanges, or sessions into multiple systems
Analyze, isolate, research, and effortlessly explain step by step technical troubleshooting solutions related to software or hardware
Successfully consult with neighbors to discover up-sell opportunities
Resolve unique hardwiring inquiries within various Ring products
Do You Have What It Takes:
A minimum of 1 year in a customer service role
A minimum of 1 year in a sales role
Must commit to a 5 day per week / 8 hour per day shift any day of the week and weekend, including holidays
Proficient with MAC systems, as well as software applications including web browsers and a variety of call center ticketing/call tracking systems
Proficient and comfortable using smart phone technology
Passionate about being helpful, critical thinker, creative problem-solver and a multitasker
Thick skinned mentality with a dash of assertiveness
Able to adapt to frequent changes, challenges; willing to wear whatever hat gets the job done
Strong work ethic and ability to thrive in a fast-paced environment
Eager to learn new technologies and develop your technical skills
1st, 2nd, and 3rd shifts available - plus pay differential!
Perks of joining the Ring team
Your very own complimentary Ring Doorbell
A casual work environment
Tons of growth opportunities with a fun atmosphere
Benefits offers: Vision, Medical, Dental, and 401K Savings Plan
Ring's mission is to reduce crime in neighborhoods and empower consumers by creating a Ring of Security around homes and communities with its suite of smart home security products: Ring Video Doorbell, Ring Video Doorbell Pro, Ring Stick Up Cam and the new Ring Floodlight Cam. With these security devices, Ring has created the neighborhood watch for the digital age and continues to keep homes around the world safe. For more information, visit www.ring.com . With Ring, you're always home.
Ring LLC is proud to be an equal opportunity employer, and provides equal employment opportunities (EEO) to all employees and applicants with our regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Ring LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.