Inside Sales Representative

Nutrisystem - Fort Washington, PA (30+ days ago)3.0


This role is commission based, with a guarantee of $12.00/hourly. Average Inside Sales Representative is making between $60K to $70K with No Cap!!

Position Summary:

This Sales Representative position is responsible for handling both inbound and outbound calls to sell our products to leads. This person needs to demonstrate an ability to quickly identify customer needs, draw out concerns and use persuasive skills to close sales on both inbound and outbound calls. Must be keenly motivated to generate sales and consistently provide exceptional customer service in a highly competitive call center environment. Average number of inbound calls could be 30+ / daily. This role will also be responsible for supporting our Retention Sales group to responsible for retaining customers on the Nutrisystem program to achieve weight loss goals. Retention and outbound calls will vary based on time of year.

Mission Statement: Maximize opportunities generated by the marketing efforts while keeping the health and well-being of our customers our primary focus.

Essential Duties and Responsibilities Other duties may be assigned by supervisor or management. In the event of absence, duties for this position will be overseen by the position to which it reports.

  • Answer incoming calls to sell the Nutrisystem weight loss or transition programs to qualified leads on both inbound and outbound phone calls.
  • Meet or exceed all monthly defined targets or quotas as issued by supervisors or director. Metrics include but are not limited to sales conversion, revenue, up sell conversion, lead acquisition, save rates
  • Metrics are evaluated throughout the year reflective of our business.
  • Build rapport with customers to identify need then recommend suitable program for weight loss or maintenance.
  • Be considerate of weight loss challenges faced by callers or program participants and use good judgment when handling sensitive information.
  • Handle each customer interaction with courtesy and respect to guarantee exceptional service while supporting company values and policies.
  • Make outbound calls to convert leads into sales when inbound call volume permits. Number of calls will vary based on time of year.
  • Support Retention team in customer retention sales calls. Meeting and exceeding metrics based on Retention goals.
  • Disclose all applicable terms and conditions or medical guidelines to customers who start any program
  • Be an advocate of Nutrisystem and the customer by doing what is best for both parties
  • Other duties may be assigned by supervisor or management

Qualifications (include Education and specific Experience)

  • Ability to meet all sales goals by conducting inbound &/outbound sales calls. Metrics will be measured on a monthly basis and reviewed directly with your Leader.
  • Strong sense of ambition & self-motivation.
  • Ability to overcome customer objections, identify problems and resolve concerns.
  • Engaging personality with the ability to paint a picture for the customer.
  • Must be courteous, supportive and respectful in all interactions.
  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable
  • Ability to multitask, i.e. active listening while on the phone and navigate multiple applications on the computer.
  • Maintain excellent quality standards for all calls, remains compliant with all information, Ex: Medical guidelines, payment terms, product disclosure.
  • Ideal candidate will possess 1+ years in a high-volume sales role. This role is very trainable, so we are open to all customer focused experience.

Competencies – To perform the job successfully an individual should demonstrate the following:

Ability to Learn/ Self-Develop

Assimilates and applies new job-related information for all sources promptly and effectively; shows desire to broaden knowledge and perspective; learns from both successes and failures.

Adaptability

Maintains a positive attitude in the face of change; appropriately adjusts behavior and activities to changing conditions

Collaborative /Teamwork

Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.

Customer Service Orientation

Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.

Humility/Integrity/Ethics

Stays within legal and ethical guidelines when dealing with workplace challenges; shows reliability, consistency and demonstrates respect for others; understands how the impact of their actions could affect the company.

Initiative

Makes active attempts to influence events to achieve goals; self-starting rather than passively accepting; takes action to achieve goals beyond standard expectations; seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.

Prioritizing and Organizing Work

Allocates time and attention based on what is the most important to achieve key goals and objectives; approaches work in an organized and systematic manner; effectively manages tasks, information, and requests

Results Focus

Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership/motivation.

Sales Skills

Develops new business, identifies and sells to customer needs, translates product features to benefits, has good listening skills, is sensitive to customers, delivers effective presentations, negotiates well, uses closing skills appropriately, develops sales skills.

Work Standards

Sets high goals or standards of performance for self, subordinates, others and the organization; expresses dissatisfaction with average performance; addresses others when their standards are affecting team performance.

Physical Demands

Ability to work full time shift +1 weekend shift every week; Flexibility to work additional hours during peak season particularly during high profile advertising campaigns

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is typical of a call center.

SQF Standards

All staff shall be informed of their responsibility to report food safety and quality issues to personnel with authority to initiate action.

Job Type: Full-time

Salary: $60,000.00 to $70,000.00 /year

Experience:

  • Sales: 1 year (Preferred)

Location:

  • Fort Washington, PA (Preferred)

Sales cycle:

  • Less than 90 days

Sales environment(s):

  • Sales floor
  • Office or call center

Onboarding time:

  • Less than 1 month