Geek Squad HT Agent (Cleveland, OH)

Best Buy - Cleveland, OH

As a Geek Squad Home Theater Agent, you will travel via Geekmobile from the precinct to our client’s home and assist with the delivery, installation, repair, and haul away of home theater technology products and equipment. You’ll provide our clients service that exceeds expectations by handling appointments with care, asking the right questions to enhance the client experience, and providing prompt follow up of recommendations as well as solutions. As one of our Geek Squad Home Theater experts, you’ll be responsible for completing fulfillment of intermediately complete work, while managing inventory and vehicle maintenance for our Geekmobiles in partnership with other Agents.

Key accountabilities:
Perform a variety of fulfillment duties for clients in their homes including delivery, installation and networking with a primary focus on Home Theater technology
Phone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devices
Provide timely updates to the client and store precincts
Responsibly manage inventory and Geekmobile maintenance
Provide feedback and training to store teams as well as assist in store stock repairs
Support Geek Squad efforts to protect the world, one device at a time

Basic Qualifications:
Experience actively using and learning about home theater products
6 months experience delivering, integrating and/or repairing consumer electronic products
1 year experience in a customer service or in-home experience environment
1 year experience in an electronics industry
Ability to work a flexible schedule inclusive of holidays, nights and weekends
Maintain a clean driving record and hold state/local licensing as required
Be able to carry/lift/push/pull weight up to 75 lbs. or 150 lbs. as part of a team, with or without accommodation
Be 21 years of age