Sr. Specialist, Personal Banker

Santander Bank - Manhattan, NY3.7

Sr. Specialist, Personal Banker-1807627
The Sr. Specialist, Personal Banker serves as the primary branch resource for sales opportunities, new product account openings and referrals and is responsible for developing and maintaining business customer relationships. S/he will identify the short and long term financial needs of both consumer and business customers by utilizing a needs and consultative based approach.
Evaluates and determines the financial needs of each customer, matches this to the appropriate Santander product or service and delivers the product or service in a manner which satisfies the customer
Expands and retains customer relationships, actively cross sells and resolves customer problems quickly and efficiently under the direction of the Branch Manager
S/he meets all goals and actively participates in all sales activities in the Branch
Helps with escalated service issues
Maintains accurate sales records and regularly reviews sales results with Branch Manager and prepares an action plan taking appropriate steps to meet/exceed sales objectives
Promotes and cross sells products and services based on customer need: guiding and directing customers in the selection of products, effectively utilizing sales, customer profiling and customer service skills to make significant contributions towards meeting individual and branch goals; refer customers to business partners when applicable
Serves as the primary branch resource for sales opportunities, new product account openings and referrals, actively selling Bank products and services
Bachelor's Degree, or equivalent work experience
3-5 years in same or similar role
Ability to effectively ask questions and identify needs to enhance the customer relationship
Ability to handle confidential and sensitive information
Ability to operate independently in a fluid, dynamic high growth oriented environment and embrace change
Ability to problem solve and provide solutions to customer issues
Proficient financial skill set
Strong interpersonal skills; demonstration of poise, composure and confidence in front of clients and Bank senior management
Strong listening and customer service skills
Strong understanding of financial products and services
Minimal physical effort such as sitting, standing, and walking
Accurately identifies resource requirements to solve basic problems
Communicates clearly and precisely
Listens carefully and asks questions to clarify understanding
Knows who the organization’s key customers and competitors are
Has basic understanding of financial services industry and how organizations operate
Learns about and diligently follows established risk management policies, processes and procedures
Learns new methods and procedures or modifies them to meet new standards
Is positive about new approaches and methods resulting from change
Maintains professional behavior at all times in representing the company
Does all routine work accurately and on-time; is aware of own impact on others
Responds promptly to customer inquiries
Takes responsibility for issues and, with assistance, works to find a solution
Works effectively in team settings
Shows appreciation for others' help and lends a hand when needed to complete shared tasks
At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
:Relationship Management
Primary Location
:New York-Manhattan-711 3rd Avenue - 02158 - UN Plaza - Branch
:Consumer & Business Banking (1001)
Job Posting
:Dec 12, 2018, 5:00:00 AM