Full Job Description
Are you looking to further your career in IT in the fast-paced tech industry? This role is your opportunity to start your journey in the world of enterprise software. We'll provide you with continuous training and mentorship to help you on your way to success.
What will you be doing?
As a Customer Success Representative, your job is to assist in driving software adoption and recurring revenue with our current customers. You'll identify customers' current and future IT challenges, and you will ensure the products and support services they purchased meet those needs. If you're passionate about customer service, then we want to hear from you!
Your responsibilities will include:
Assisting in driving software adoption and customer satisfaction
Communicating new product and company updates to existing clients
Recording accurate customer data into our CRM system
Road map with existing customers to help them determine which products help them reach their system goals
Collaborating with teams in different territories and offices
Initiating and answering inbound and/or outbound sales calls directly from/to existing customers
Responding to customer questions regarding our products and solutions
OK, I'm interested... is this the job for me?
We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best at for our customers, partners, team, and you.
To be successful in this role, you need to be a self-motivated, out-of-the-box thinker with the ability to understand what a customer needs and articulate how AvePoint can help. You are also a team player who thrives on working collaboratively with both internal and external teams.
Other qualities that you'll need to be a fit for this role include:
Bachelor's degree in a IT related field (Computer Science majors are preferred, but not required)
Prior customer service experience
0 - 3 years of technical software support or help desk experience (preferred)
Excellent communication and listening skills
A positive and outgoing attitude
Plenty of initiative and diligence
Strong problem solving skills
Impeccable organizational and time management skills
The ability to think on your feet
A hunger to learn
An ability to understand technical concepts and convey them to customers
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
AvePoint promotes and maintains a drug-free workplace.