Full Job Description
Job Summary and Mission
At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission through the use of cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities.
This position contributes to Starbucks success by assuming end-to-end responsibility for the strategic value, usability, and performance of one or more of our planning and replenishment, as well as inventory management products We design, build and nurture a retail operations ecosystem that elevates the Starbucks brand and grows our business by amplifying human connections, relationships and experiences with our customers. To be successful, the technical product manager, sr needs to have significant technical acumen and retail operation experience along with a passion for delighting product users with simple solutions and engaging retail operations experiences.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Manages product planning and development through day to day collaboration and decision making with a cross-functional team including architects, developers, designers and business or subject matter representatives
Translates customer experience into technical requirements and product solutions
Drives technical solution for large features/technically complex features independently.
Is technically adept on end-to-end system architecture
Creates data flows and functional and technical specifications as needed
Responsible for defining the acceptance criteria of a product feature
Responsible for documentation of requirements, and acceptance criteria per process, provides guidance to others in working team
Works with producers, engineering and QA to align on feature sizing and delivery planning
Ensures engineering team has needed information on endpoints, inputs and outputs
Helps resolve technical blocking issues and coordinates solutions across multiple technical teams
Performs validation of feature against customer and business goals and acceptance criteria
Determines technical feasibility, dependencies and constraints of features with support from neighboring technology teams as needed.
Identifies technical tradeoffs, escalates risks and manages mitigation in collaboration with neighbor ST teams
Communicates effectively with technology and business teams independently
Acts as a coach/mentor to team on various technical product manager competencies
Works with engineering to define technical solution for experiment definition
Defines product performance and effectiveness metrics that measure and benchmark product success.
Monitors feature performance to find opportunitites to address continuous improvement.
Drives optimization and process improvements between product, design, and development teams
Stays abreast of new technology capabilities and leverages knowledge in contributing to product solutions. Recommends and plans innovative products and features.
Works with product managers to scope and prioritize upcoming projects into the roadmap
Manages a cross-team digital product roadmap
Builds effective relationships with key internal engineering, product and design teams
Experience, Skills and Knowledge:
Hands on experience in developing technical roadmaps, story outlines, writing user stories, refining product backlogs and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment
Detail- and results-oriented, able to analyze data to justify product decisions and apply key learnings.
Ability to thoroughly understand complex business and technical issues and influence decision making
Ability to plan for and review technical programming specifications
Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
Strong verbal and written communications skills
Consistently uses communications skills to influence outcomes
Ability to influence others without authority to get things done in a timely fashion
Ability to balance multiple priorities and meet deadlines
Strong knowledge of agile development practices, methodologies and tools
Technical knowledge in web and mobile applications preferred
Qualifications
7+ years of industry experience in a technology environment with a record of successfully delivering complex products
Recent experience in building applications for web and/or mobile
Ability to read and understand programming languages
Strong verbal and written communications skills, ability to quickly master new systems and/or processes, capacity to stay organized while managing competing priorities
Prior programming experience a plus
Starbucks and its brands are an equal opportunity employer of all qualified individuals.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com
