General Manager-Full Service

Holiday Inn-Louisville East-newly owned and managed - Louisville, KY


Job Description:

This Newly Owner and Managed Hotel is currently seeking an experienced Full Service General Manager to oversee all facets of the newly remodeled Holiday Inn-Louisville East Hurstbourne located in Louisville, KY. This property requires a hands on professional to oversee the day-to-day operations and financial performance of the hotel in cooperation with our proven corporate support structure. The successful candidate should have experience operating a full-service hotel, 21,000 square feet of meeting and ballroom space, Restaurant and Bar as well as a busy catering department.

Along with medical, dental, vision and PTO, this position does offer an excellent, competitive salary, with a yearly bonus.


  • Serves as the strategic business leader of a full-service hotel and is responsible for the overall performance of the hotel.
  • Directs the leadership team in the development and implementation of hotel-wide strategies.
  • Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations
  • Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.

Operations/Property Management:

  • Develops a hotel strategy that is aligned with both Dellisart Hospitality and the brand’s business strategies. Ensures sustainable work processes and systems are put in place to support execution of the strategy.

Owner Relations:

  • Establishes relationship with owner as a business partnership and builds owner loyalty through proactive communication, recognition and involvement in key decisions.
  • Understands the owners' perspective and Dellisart Hospitality expectations. Manages an effective balance between the owner's interests and Dellisart Hospitality interests and develops solutions that create value for both.
  • Promotes and sells ideas persuasively to owners for stimulating business opportunities, improving service and increasing profitability.
  • Provides meaning or context to the financial results during owner meetings and demonstrates an understanding of cash flow and owner priorities.
  • Ensures alignment of owner with brand strategy and maintains brand standards.
  • Is knowledgeable of all management contract requirements for the property and ensures compliance with contract and reporting requirements.

Key Accountabilities:

  • Guest Service Scores: Goals are met for all guest service related measurements
  • Market Share: Hotel at natural rank or higher and growing share against the comp set
  • Associate Relations: Associate Engagement Survey scores and impact plans (plans and actions implemented and measured)
  • Flow Through: Proper management of all fixed and variable expenses to ensure optimal financial performance, Asset preservation and Associate retention


  • A full service GM background with a brand (IHG, Hilton, Marriott) is required
  • Proven track record in delivering financial results
  • Proven track record of building a cohesive team and facilitating goal accomplishment
  • Ability to inspire associates and to create a culture of care and accountability
  • Proven track record of positive associate satisfaction scores
  • Commitment to exceptional guest service
  • Strong communication and listening skills, excellent speaking, reading and writing skills
  • Aptitude in financial management, financial reports and analysis as well as Excel.
  • Excellent leadership skills with a hands-on, lead-by-example work style


  • 4 year college degree or equivalent work experience
  • Minimum 5 plus years of experience as a full-service GM required.

Job Type: Full-time

Salary: $85,000.00 to $100,000.00 /year


  • Hotel General Manager: 5 years (Required)
  • Full Service Hotel: 5 years (Required)

Work Location:

  • One location