Platinum Sales Manager

TopGolf - Mount Laurel, NJ (30+ days ago)3.9

The Platinum Sales Manager (PSM) connects our Guests to the Topgolf brand by sharing the benefits of our premium levels of membership and by being the special point of contact for our valued monthly Members. The PSM’s efforts are guided by the Director of Sales, with support from venue Operations Managers and Platinum Hosts and the Member Services Manager at Home Office.

Key Responsibilities
Create, track and follow-up on inside leads
Seek outreach opportunities to drive membership sales and increase brand awareness
Stay accountable to achieving membership revenue budgets
Be the point of contact to all of our monthly members
Assist Members in updating payment information as necessary
Communicate with the Member Services team at the Home Office on cancellations, billing issues and other issues as directed
Plan and execute four Member Appreciation events per year
Manage and train the Platinum host team
Maintain a presence in Guest Areas (approximately 30 hours per week (Tuesday-Saturday))
Provide additional reporting and analysis as required
Assist with special projects and other tasks as requested by the Director of Sales
Key Qualifications
2+ years working as a sales professional
Preferred but not required, 2+ years Topgolf experience in sales or hospitality
Flexible schedule options, as this role will require a regular evening and weekend presence
High School Diploma minimum, Bachelors degree preferred
Ability to provide best in class salesmanship & hospitality
Excellent self-accountability, high personal standards of conduct and professionalism
Excellent time management and organization skills
Microsoft Excel and Word proficiency
Excellent written and verbal communication skills including phone etiquette
Strong problem-solving skills, follow up skills, analytical capabilities, and collaboration skills
Must have attention to detail, a commitment to quality and be results driven and guest focused