Full Job Description
Sr. UX Digital Lead -835879
Fiduciary Trust International is a wealth management firm founded in 1931 by families for families, with a singular focus on growing and protecting our clients’ wealth through generations. We work closely with individuals, families and foundations to build and manage personalized investment portfolios, and to develop estate plans that extend wealth to future generations. And, we are part of Franklin Templeton, a global investment leader. That means we can combine a personalized experience with access to sophisticated research and investment solutions.
Franklin Templeton is dedicated to delivering strong results and exceptional service to clients, team members and business partners. Over 12,000 employees located in over 34 countries around the world are dedicated to servicing investment solutions for our clients in more than 150 countries. Our success has been a direct result of the talent, skills and persistence of our people, and we are looking for qualified candidates to join our team.
Job Summary:
Do you want to join a growing team that is constantly evolving and applying capability for clients and advisors? Do you want to see your designs be used by multiple companies, thousands of clients and advisors? Our Head of Digital Strategy is seeking a creative, self-motivated UX Lead to evolve and enhance the user experience while weaving in design best practices and leading a team of professionals. Position will start off remote, and we are open to nearly any US Location (NY/NJ, LA, SF, SJO, Florida, etc.) as well as Edinburgh, UK.
Core Responsibilities:
Provide user experience leadership in terms of researching, presenting, and implementing appropriate and effective user-centered design solutions
Provide thought leadership in terms of user experience strategy for major U.S. and/or international online programs
Leads research initiatives as required, including contextual research, competitive and expert reviews, and usability studies, and recommends which research techniques are most appropriate for projects
Provides mentorship and guidance for UX team members
Serves as Lead Architect on design projects and directs the efforts of UX Architects assigned to the project
Creates effective Web site and Web application user interfaces and information architectures
Employs deep knowledge of user-centered design best practices to create effective user interface solutions
Partners with cross-functional teams to achieve their Web-enabled business goals
Effectively communicates design intent to business partners and technical developers by authoring wireframe documents that detail interaction specifications
Detailed Responsibilities:
Direct iterative interface design process for browser-based user interfaces following usability best practices. Classify content, develop navigation recommendations and define workflows. Create or direct the creation of detailed wireframes to be used by developers in building the interface. Develop or direct the development of prototypes as necessary to communicate interaction design intent
Consult with U.S. and/or international business units to determine appropriate user-centered approach to Web and front end application navigation and interaction content. Lead the development of navigation and interaction content for proper flow and successful “scent of information.” Lead the development of usability specifications.
Lead the discovery and requirements gathering phase of projects, with direct responsibility for defining user needs via one-on-one interviews, surveys and similar methodologies. Conduct expert reviews of competitive sites and current FTI web pages and/or applications.
Create protocols and facilitate one-on-one usability studies, documenting and analyzing test results, making recommendations based on findings. Develop or direct the development of prototypes for use in usability studies.
Provide thought leadership in understanding new developments in the user experience field by visiting web sites and reading periodicals devoted to these topics. Visit competitor and other websites to be knowledgeable of financial services industry efforts in these fields. Pursue professional development and networking through professional organizations, conferences and/or seminars.
Actively mentor junior members of the UX team in the application of user-centered design techniques and usability best practices.
Requirements:
Passionate about producing standard-compliant web sites
Highly self-motivated to learn how emerging web technologies can enhance the user experience while weaving in design best practices.
Bachelor’s degree (or higher), with major in Human Computer Interaction, Human Factors, Communications, Psychology, or equivalent. Evidence of continuing education in fields of usability and user-centered design.
Further Master’s degree, with major in Human Computer Interaction, Human Factors, Communications, Psychology, or equivalent would be desirable
Four or more years experience creating Web-user interfaces and/or browser-based applications
Familiarity with user-centered design process and Web usability best practices.
Ability to provide thought leadership in the field of user-centered design and usability.
Self-starter with ability to collaborate with and guide clients as a consultant and to work independently with minimal supervision.
Excellent verbal communication and project management skills
Familiarity with user research techniques, including surveys, focus groups, paper prototyping, and/or remote user testing.
Familiarity with financial topics and mutual fund industry experience preferred.
Solid working knowledge of Microsoft Visio
Familiarity with prototyping tools such as Axure or iRise a plus
Familiarity with usability study monitoring tools such as Decible and Google Analytics a plus
Proven ability to develop insight into user needs and translate them into effective user interface designs that meet business goals.
Experience working on creative teams and collaborating to deliver creative interactive design
Functional supervision of user interface design efforts and usability studies by UX Architects
Experience leading project teams
Prior experience of translating business objectives into effective visual and interaction design
Experience of lead architect responsibilities on website design projects
What makes Franklin Templeton unique?
In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of Total Rewards—the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.
Highlights of our benefits include:
Three weeks paid time off the first year
Medical, dental and vision insurance
401(k) Retirement Plan with 75% company match on your pre-tax and/or Roth, up to the IRS limits
Employee Stock Investment Program
Tuition Assistance Program
Purchase of company funds with no sales charge
We believe that being a good corporate citizen is good business. To us, corporate citizenship means being accountable, serving our clients, being an employer of choice, managing our environmental impact, and supporting our communities. An emphasis on corporate citizenship is embedded in our culture and values, and is an important element of how we achieve success.
We are also committed to your learning and development with resources focused around Experience, Exposure, and Education, to help you achieve your professional development goals. Take some time to, meet some of our people, and see what it means to say, “I AM Franklin Templeton”.
Franklin Templeton is an Equal Opportunity Employer. We are committed to equal employment opportunity for all applicants and existing employees and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. We invite you to visit us at http://www.franklintempletoncareers.com/ to learn more about our company and our career opportunities.
Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation to search for, or apply for, one of our positions please send an email to accommodations@FranklinTempleton.com. In your email, please include the accommodation you are requesting and the job title and job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only requests for accommodations will receive a response.
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JOB FUNCTION: Information Technology
PRIMARY LOCATION: United States-New York-New York
OTHER LOCATIONS: United States-New Jersey-Short Hills, United States-California-Los Angeles, United Kingdom-Scotland-Edinburgh, United States-California-San Francisco
SCHEDULE: Full-time
