Full Job Description
Do you want to gain valuable skills and experience working as a contractor?
ACCENTURE CONTRACTOR EXCHANGE Solves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, World-class tech and talent. Accenture's extended workforce (contractors) help us to bring it all together to deliver tangible business outcomes for our clients. Accenture works with over 90 of the Fortune Global 100 and has made 18 consecutive appearances on the list of Fortune's "World's Most Admired Companies." And that's just the beginning. Now is the perfect time for you to consider opportunities through our Contractor Marketplace.
The Customer Service Agent will provide support for the resolution of customer problems, incidents, issues, requests and queries. This role will liaise with other support teams as required to resolve requests/issues in a timely manner, and ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
Receive and log internal and/or external customer problems/requests/issues and ensure proper documentation
Perform customer request/problem identification and follow defined procedures to resolve correctly
Perform incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention
Develop and maintain knowledge of customer and customer specific business environment
Develop and maintain an understanding of customer Service Level Agreements and department's/product's key performance requirements
Develop and maintain skills by participating in on-the-role training and virtual training
Share information required for the team to be successful
Demonstrate understanding of the customer's business needs and maintains high customer satisfaction ratings
Perform follow up on incidents with customer to ensure customer satisfaction
May complete outbound customer contacts to resolve customer issues
HS Diploma or GED
Minimum of 1 year customer service experience, preferably in a call center
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.