Deskside Support (Entry)

BAE Systems - Reston, VA3.9

Full-timeEstimated: $54,000 - $74,000 a year
Join BAE Systems’ Intelligence and Security Sector and be a part of the team that solves some of the world’s most complex technical challenges. Are you one of the many who finds solving Security challenges personally rewarding? The Intelligence and Security Sector is searching for Entry Level Deskside Support.

This role fulfills customer Service Requests and resolves Incident Tickets. This role requires an individual that is customer and detail oriented and has experience with hands-on IT implementation. This role provides support for applications, hardware, software, network connections, and new system initiatives for all sites within area of responsibility.

Duties include providing remote and desk side support. This role assists in the development and adherence to procedures and policies. This role requires excellent oral and written communication skills and command of the English language. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining customer problems and implementing appropriate corrective action to initiate a repair or return. This role analyzes recurring problems and initiates solutions for preventing reoccurrence.

Required Skills and Education
Experience applying expertise on multiple complex work assignments.
Experience supporting a broad range of assignments requiring originality and innovation in determining how to accomplish tasks.
Experience developing methodologies and presenting solutions to problems.
Experience contributing to deliverables and meeting performance metrics.

Preferred Skills and Education
Candidate must have BS with 2-4 years of prior relevant experience or Masters with 2 years of prior relevant experience.
Position requires on-site performance in the WMA
Position requires a clearance with full scope poly, must be eligible for crossover, and must meet the intelligence Community Directive (ICD) 704, Personnel Security
Position requires personnel have U.S. Citizenship
Experience with the Intelligence Community preferred

About BAE Systems Intelligence & Security
BAE Systems Intelligence & Security, based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. That’s BAE Systems. That’s Inspired Work.