Who We Are:
Quantum 3 Media is a scalable customer acquisition engine for top insurance brands in Health Insurance, Medicare Advantage, and Medicare Supplement. Our 20+ years of experience in the direct marketing industry helps strengthen the foundation of trust with all our partners. Through strategic partnership, data science, and predictive analytics we can deliver only the highest customer commitment and unparalleled customer satisfaction.
About Us:
Our Company Values start with Integrity and Compliance: In our line of business, putting together a winning team is at the core of what we do. We strive to acquire candidates who embody the fundamentals that our company is founded on: Integrity, Compliance, and World-Class Customer Service. Our aim is to adapt to the vision of our clients, and to partner with them in helping our community become better informed on all insurance options, its value, and benefits.
Job Description:
We are hiring for the role of Bilingual call center quality assurance (QA) to support our Bilingual team. In this role, you will listen to, and score calls for adherence to Q3M guidelines. You’ll work closely with the management team to provide compliance and quality feedback.
Must be extremely detail-oriented and demonstrate a sense of responsibility, accountability, independence, sociability, confidence, self-motivation and flexibility. We are a fast-paced environment!
Responsibilities:
- Monitor and evaluate inbound and outbound calls for compliance and quality.
- Provide feedback on call flow process and adherence to quality and compliance expectations.
- Offer suggestions for call quality improvement.
- Track identified issues, analyze the results to spot any emerging trends, and communicate feedback to improve performance.
- Establish and maintain effective communications with team members, keeping them informed of agent quality though weekly and ad hoc status reports.
Qualifications:
- Bilingual, fluent in English and Spanish.
- QA support in a call center environment for at least 2 years.
- Highschool/GED, associate degree and/or relevant work experience.
- Exceptional verbal and written communication skills.
- Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint.
- Possess time management, planning, organizational and multi-tasking skills.
What is needed:
- Desktop or laptop with a minimum 4GB RAM with a working camera.
- Hi speed internet - Minimum requirement of 25 Mbps upload and 25 Mbps download speeds. A speed test is required and oftentimes conducted once hired.
*Must take the speed test from a laptop or PC, not from your phone. Please Take the speed test from the location you plan to work from remotely.
· Must have an ethernet cord available to connect to your internet router.
· USB Port for a headset with a working mic.
· A dedicated workspace in your home that is free of background noise and distraction.
· No VPN connections allowed per company policy.
Job Type:
· Seasonal, ending on or before December 7.
· Pay: $13.00 per hour
Benefits:
- Paid training.
- Work from Home – 100% remote.
Schedule (Subject to Change):
- 9-hour shift
- Monday to Friday, schedule TBD (subject to change based on business needs)
- Overtime and Weekends as needed (based on business needs)
Job Type: Temporary
Pay: $13.00 per hour
Expected hours: 40 per week
Schedule:
- Monday to Friday
- Overtime
- Weekends as needed
Application Question(s):
- Do you have a valid identification card?
- What kind of computer will you be working on?
Education:
- High school or equivalent (Required)
Experience:
- Quality assurance: 2 years (Required)
- Call center: 2 years (Required)
Work Location: Remote
