Duke University and Duke University Health System - Durham, NC4.0

POSITION SUMMARY: In compliance with Duke HomeCare & Hospice philosophy, goals, policies, mission, and vision, the Director of Hospice Clinical Operations is responsible for the provision of quality home care hospice services, operational effectiveness and efficiency of the delivery of patient care. This responsibility includes overall management responsibility for operating the patient services department, including program planning, revenue generation, operational analysis, financial analysis, problem resolution, personnel management and performance improvement.

Directs the clinical operations for assigned service lines to ensure best practice clinical outcomes and meeting the goals and strategic priorities of the program.
Develops and implements clinical policies and procedures in collaboration with the Director of Nursing Practice to support clinical best practice for the program.
Informs the Executive Director of the ongoing needs and outcomes of the department.
Responsible for implementation and direction of the Performance Improvement Program in alignment with the DHCH PI Program and strategic priorities.
Ensures that reports required by regulatory agencies are prepared and submitted within established timeframes.
Participates in certification, accreditation, and audit procedures, keeping abreast of local and state laws affecting clinical professional practice and home care regulations.
Prepares and presents administrative reports to the Executive Director.
Performs other administrative tasks as determined by the Executive Director.

Prepares, monitors and evaluates operating and capital budget for department services.
Monitors on-going revenue and expenses for department services.
Submits financial reports to the Executive Director as required.
Works collaboratively with other members of the management team in providing cost-effective and efficient operations.
Works collaboratively with the Director of Finance to ensure processes/procedures related to billing, reimbursement, case management and other third party payor requirements are met in a timely manner.


Ensures the supervision of timely and competent provision of:
Patient intake and assessments
Patient care coordination
Clinical monitoring services
24 hour on-call
Fulfillment of all required documentation activities
Assessing and providing equipment and supplies to patients
Other functions necessary to provide patient care

Oversee the appropriate hiring of staff.
Ensure that orientation, staff training and development programs are in place and provided to all staff.
Ensure systematic evaluation of staff performance.
Ensure personnel policies and procedures are followed and monitored.

Develops and implements annual department volume statistics.
Assists in identifying and implementing new programs in conjunction with clinical staff of DUHS.
Establish and implement processes to assure the integration/coordination of all disciplines in providing day to day patient care services.

Performance requirements
Maintains knowledge of homecare services by reviewing literature and attending in-services, seminars, and conferences.
Demonstrates knowledge of homecare services and familiarity with state and federal regulations affecting homecare programs and alternate site operations.
Provide effective leadership and management of non-profit, health care organizations.
Effectively participates with staff in the accomplishment of organizational goals.
Demonstrates extensive knowledge, understanding and ability to work with multi-health systems.
Displays excellent communication skills.
HomeCare & Hospice