Customer Service Representative

Philips - Nashville, TN

Contract
Job Title
Customer Service Representative
Job Description
In this role, you have the opportunity to

This position is located at our Nashville, Tennessee office and is responsible for Customer Purchase order integrity, on-time delivery needs, order to cash, and timely communication with internal/external customers to resolve order intake issues. To perform this job successfully an individual must have experience in Order Management, Call Center environment and direct customer service experience. Also has direct customer service experience, highly organized, and become a subject matter expert in Philips’ ordering process for the Commercial Operations team.

Be the first to help start up our brand new location in Nashville and join the Commercial Operations team.

You are responsible for (but not limited to)

Process Consumable orders via phone and fax.
Review Purchase Orders for compliance with terms, policies and contractual agreements
Process orders on the Integrated Client (SAP) system, ensuring proper configuration, sales quota management assignment, appropriate order history as it pertains to the integrity of the order
Focal point for customer inquiries relating to all types in inquiries such as order pricing, order status, returns and product information for Patient Monitoring consumables and some Capital Equipment
Work closely with Accounts Receivables to reconcile short payments and invoice disputes/
Work directly with the Factory and warehouse to confirm short payments due to non- conforming shipments and returns.
Utilizes call management skills, ensuring availability and ownership of internal customer calls
Escalates issues appropriately and promptly to ensure optimum customer satisfaction.
Effectively sets priorities in order to meet workload, commitments and all applicable established departmental goals.
Anticipates and manages workload by escalating to their respective team and/or Manager, as required, to meet current workload requirements.
Manages assigned backlog accurately, efficiently and completely.
Ensures established business processes are followed, while maintaining complete and accurate order files.
Provides support and information cross functionally within the Customer Fulfillment Center, as required/requested.
Ensures established processes in compliance with Philips’ Quality Standards of business conduct and followed
Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established departmental goals.
Other duties and requirements as required
You are a part of a team

Governor Bill Haslam recently announced that Philips will be bringing about 800 new jobs to Tennessee. Philips is a global leader in health technology that makes life better for people, like you, through meaningful innovation. This position will be a part of our Global Business Services group responsible for leading operational execution, reducing complexity and increasing efficiencies as the in-house team that continuously improves performance to better support our customers. We are looking to build a new team in Nashville of passionate, inspirational, collaborative and diverse professionals that is powering excellence around the world for Philips to achieve our mission to improve the lives of 3B people a year by 2025.

To succeed in this role, you should have the following skills and experience

Associate degree or equivalent combination of education and or relevant business experience preferred
2+ years of business systems experience (ex: SAP/ ERP systems, MS Office, SalesForce) & Quality Management systems (ICS Control, SOX etc.) preferred.
Possess excellent verbal, written, and the ability to communicate clearly with both internal and external customers
Ability to think critically, demonstrate “outside the box” thinking, and meet time sensitive deadlines for customers and resolution of escalated issues
Comfortable working in a fast-paced, deadline driven collaborative team environment.
Positive, self-starting, flexible and forward-thinking individual with strong organizational skills who can work both independently and in a team environment.
Complies with Philips’ quality standards, business conduct, and all established processes are followed.
May be required to work overtime based on business and/or departmental needs.
In return, we offer you

We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training.

Company relocation benefits will not be provided for this position. Candidates need to live within the territory or within commuting distance to the Greater Nashville Area.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

In this role, you have the opportunity to

This position is located at our Nashville, Tennessee office and is responsible for Customer Purchase order integrity, on-time delivery needs, order to cash, and timely communication with internal/external customers to resolve order intake issues. To perform this job successfully an individual must have experience in Order Management, Call Center environment and direct customer service experience. Also has direct customer service experience, highly organized, and become a subject matter expert in Philips’ ordering process for the Commercial Operations team.

Be the first to help start up our brand new location in Nashville and join the Commercial Operations team.

You are responsible for (but not limited to)

Process Consumable orders via phone and fax.
Review Purchase Orders for compliance with terms, policies and contractual agreements
Process orders on the Integrated Client (SAP) system, ensuring proper configuration, sales quota management assignment, appropriate order history as it pertains to the integrity of the order
Focal point for customer inquiries relating to all types in inquiries such as order pricing, order status, returns and product information for Patient Monitoring consumables and some Capital Equipment
Work closely with Accounts Receivables to reconcile short payments and invoice disputes/
Work directly with the Factory and warehouse to confirm short payments due to non- conforming shipments and returns.
Utilizes call management skills, ensuring availability and ownership of internal customer calls
Escalates issues appropriately and promptly to ensure optimum customer satisfaction.
Effectively sets priorities in order to meet workload, commitments and all applicable established departmental goals.
Anticipates and manages workload by escalating to their respective team and/or Manager, as required, to meet current workload requirements.
Manages assigned backlog accurately, efficiently and completely.
Ensures established business processes are followed, while maintaining complete and accurate order files.
Provides support and information cross functionally within the Customer Fulfillment Center, as required/requested.
Ensures established processes in compliance with Philips’ Quality Standards of business conduct and followed
Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established departmental goals.
Other duties and requirements as required
You are a part of a team

Governor Bill Haslam recently announced that Philips will be bringing about 800 new jobs to Tennessee. Philips is a global leader in health technology that makes life better for people, like you, through meaningful innovation. This position will be a part of our Global Business Services group responsible for leading operational execution, reducing complexity and increasing efficiencies as the in-house team that continuously improves performance to better support our customers. We are looking to build a new team in Nashville of passionate, inspirational, collaborative and diverse professionals that is powering excellence around the world for Philips to achieve our mission to improve the lives of 3B people a year by 2025.

To succeed in this role, you should have the following skills and experience

Associate degree or equivalent combination of education and or relevant business experience preferred
2+ years of business systems experience (ex: SAP/ ERP systems, MS Office, SalesForce) & Quality Management systems (ICS Control, SOX etc.) preferred.
Possess excellent verbal, written, and the ability to communicate clearly with both internal and external customers
Ability to think critically, demonstrate “outside the box” thinking, and meet time sensitive deadlines for customers and resolution of escalated issues
Comfortable working in a fast-paced, deadline driven collaborative team environment.
Positive, self-starting, flexible and forward-thinking individual with strong organizational skills who can work both independently and in a team environment.
Complies with Philips’ quality standards, business conduct, and all established processes are followed.
May be required to work overtime based on business and/or departmental needs.
In return, we offer you

We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training.

Company relocation benefits will not be provided for this position. Candidates need to live within the territory or within commuting distance to the Greater Nashville Area.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

In this role, you have the opportunity to

This position is located at our Nashville, Tennessee office and is responsible for Customer Purchase order integrity, on-time delivery needs, order to cash, and timely communication with internal/external customers to resolve order intake issues. To perform this job successfully an individual must have experience in Order Management, Call Center environment and direct customer service experience. Also has direct customer service experience, highly organized, and become a subject matter expert in Philips’ ordering process for the Commercial Operations team.

Be the first to help start up our brand new location in Nashville and join the Commercial Operations team.

You are responsible for (but not limited to)

Process Consumable orders via phone and fax.
Review Purchase Orders for compliance with terms, policies and contractual agreements
Process orders on the Integrated Client (SAP) system, ensuring proper configuration, sales quota management assignment, appropriate order history as it pertains to the integrity of the order
Focal point for customer inquiries relating to all types in inquiries such as order pricing, order status, returns and product information for Patient Monitoring consumables and some Capital Equipment
Work closely with Accounts Receivables to reconcile short payments and invoice disputes/
Work directly with the Factory and warehouse to confirm short payments due to non- conforming shipments and returns.
Utilizes call management skills, ensuring availability and ownership of internal customer calls
Escalates issues appropriately and promptly to ensure optimum customer satisfaction.
Effectively sets priorities in order to meet workload, commitments and all applicable established departmental goals.
Anticipates and manages workload by escalating to their respective team and/or Manager, as required, to meet current workload requirements.
Manages assigned backlog accurately, efficiently and completely.
Ensures established business processes are followed, while maintaining complete and accurate order files.
Provides support and information cross functionally within the Customer Fulfillment Center, as required/requested.
Ensures established processes in compliance with Philips’ Quality Standards of business conduct and followed
Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established departmental goals.
Other duties and requirements as required
You are a part of a team

Governor Bill Haslam recently announced that Philips will be bringing about 800 new jobs to Tennessee. Philips is a global leader in health technology that makes life better for people, like you, through meaningful innovation. This position will be a part of our Global Business Services group responsible for leading operational execution, reducing complexity and increasing efficiencies as the in-house team that continuously improves performance to better support our customers. We are looking to build a new team in Nashville of passionate, inspirational, collaborative and diverse professionals that is powering excellence around the world for Philips to achieve our mission to improve the lives of 3B people a year by 2025.

To succeed in this role, you should have the following skills and experience

Associate degree or equivalent combination of education and or relevant business experience preferred
2+ years of business systems experience (ex: SAP/ ERP systems, MS Office, SalesForce) & Quality Management systems (ICS Control, SOX etc.) preferred.
Possess excellent verbal, written, and the ability to communicate clearly with both internal and external customers
Ability to think critically, demonstrate “outside the box” thinking, and meet time sensitive deadlines for customers and resolution of escalated issues
Comfortable working in a fast-paced, deadline driven collaborative team environment.
Positive, self-starting, flexible and forward-thinking individual with strong organizational skills who can work both independently and in a team environment.
Complies with Philips’ quality standards, business conduct, and all established processes are followed.
May be required to work overtime based on business and/or departmental needs.
In return, we offer you

We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training.

Company relocation benefits will not be provided for this position. Candidates need to live within the territory or within commuting distance to the Greater Nashville Area.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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