Registered Nurse Patient Experience Clinical Educator

UMC Health System - Lubbock, TX4.2

Registered Nurse –Patient Experience Clinical Educator

Shift – Schedule: M-F 8-5 plus some evenings

Departmental DescriptionThis position is responsible for developing, leading and fostering a patient-centered culture that provides compassionate, coordinated, and exceptional care across the healthcare delivery continuum. The Clinical Educator will continuously assist with the innovation, implementation, and evaluation of transformational programs to enhance the delivery of care across all inpatient and outpatient settings. As a clear and consistent ‘voice of the patient’, the Clinical Educator regularly collaborates with clinical and administrative leaders, medical staff, departmental directors, and staff at all levels of the organization. The Clinical Educator reports to the Chief Experience Officer and regularly interacts with other members of the senior leadership team. The Clinical Educator leads efforts to achieve and maintain top 10% performance metrics when compared nationally.

The Clinical Educator works to develop and provide training to all front-line UMC nursing staff regarding the Patient Experience (i.e. Service, Quality, & Safety). They host and coordinate annual trainings and host the bi-annual “Always Nurse Event” developed to recognize front line nursing staff. Furthermore, this position serves as a mobile nurse strategically placed to support, guide, and collaborate with key leadership in the organization to enhance the patient experience.


Must maintain a current CPR certification from American Heart Association
Provides professional nursing care to patients and provides supervision and guidance to the members of the nursing staff.
Must be able to perform the essential functions of the job.

Graduation from an accredited School of Nursing
Valid Texas RN License/Eligible Compact License
Experienced RN

UMC Hospital Orientation
Unit specific orientation
Galen E-learning Curriculum Modules / Online Nursing Competency Validation
Electronic Documentation

Competitive benefits package
Flexible scheduling
No mandatory floating/overtime
Educational Reimbursement for pursing BSN/MSN after 90 days of employment
Relocation assistance available (if applicable)
UMC’s Mission, Vision and Standards Include

Vision Statement: To Serve Our Patients in the Best Teaching Hospital in the Country
Mission Statement: Service is our passion. We serve by providing safe, high quality care to all, achieving excellent financial performance, and training tomorrow’s healthcare professionals.
Standards of Excellence: Attitude, Communication, Responsiveness, Compassion, Teamwork, Ownership, Safety and Respect
About UMC

501 licensed beds
Regions only Magnet designated Hospital
Regions only Level I Trauma Center
Regions only Level I Burn Center
DNV accredited
Primary teaching hospital for the Texas Tech University Health Sciences Center (TTUHSC)
Ranked as one of the Best Places to Work in Texas by Texas Monthly

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.