Manager, Strategic Accounts

Verint Systems Inc. - Remote3.4

Full-timeEstimated: $95,000 - $130,000 a year
  • Leads and manages a team of Customer Success Managers to over-achieve on the defined retention and growth targets and achieve Trusted Advisor status with Customers
  • Develops strategic VoC/VoE plans with Customers and helps to implement, monitor and measure success of these plans
  • Manages an assigned Customer book of business
  • Expands Verint’s sphere of influence in Customer accounts by identifying, pursing and maintaining Customer relationships at the VP level or higher
  • Collaborates and aligns with Verint Account Executives in EFM, OpinionLab and Verint mainstream
Minimum Requirements:
  • 4 years progressive management experience and 6+ years overall account management experience in technology space
  • Bachelor’s degree or equivalent work experience
  • Proven track record interfacing with senior and middle management to demonstrate the value of enterprise on-premises, private and public cloud solutions
  • Proven track record of meeting and exceeding individual and team revenue goals
  • Ability to plan and manage at both the strategic and operational level
  • Ability to create and deliver compelling, value based presentations
  • Analytical experience working with data to solve business problems
  • Experience with on-premises, private and public cloud software licensing
  • Must have high integrity, a can-do attitude, and be a team player
  • This position requires travel 25% – 33% of the time
  • Successful completion of the background check process, including but not limited to employment, education, criminal convictions, OFAC, SS Verification and credit, where available and in accordance with federal and local regulations.
Preferred Requirements:
  • Hands on experience with Verint’s CX solution set and competitive alternatives
  • Industry knowledge in Financial Services, Telco, Insurance, Healthcare, & Retail
  • Experience with SalesForce, Oracle, Tableau and Business Objects
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