Volunteer Coordinator

AIDS Services of Austin - Austin, TX

The mission of AIDS Services of Austin ASA is to enhance the health and well-being of the community and people affected by HIV and AIDS. We recently established a patient-centered medical clinic providing life-affirming HIV, PrEP, primary care, and behavioral health services for at-risk persons in Central Texas. ASA services are located across three campuses in the greater Austin area. Our main campus houses the clinic, case management, insurance assistance, housing, food and nutrition services, and administrative services; the Jack Sansing Dental Clinic provides dental care to approximately 1,500 HIV-positive patients annually; and the Springdale location houses our Health Promotion programs that provide preventative and positive services for persons affected by HIV. For more than 32 years, ASA has provided a continuum of services to the greater Central Texas area.

The Volunteer Coordinator will oversee a robust volunteer program that supports client centered programs and services as well as development efforts that will allow the agency to achieve its mission of providing quality care to persons with HIV and AIDS as well as prevention education to the Austin community.

Ideal Candidate Profile

You're outgoing and engaging - You enjoy building relationships externally and internally. You are excited to work with individuals and groups of varied cultures, ethnicities, income levels, sexual orientations, and gender identities. You enjoy acting as an external representative and ambassador for AIDS Services of Austin.

You're organized and detail oriented - You have excellent organizational skills. You are able to manage a large program that spans a variety of direct and indirect services. You have a process for managing day to day tasks while still keeping an eye toward future needs. You are able to communicate clearly and effectively with both volunteers and ASA staff.

You're a leader - You have the ability to inspire others and get them bought into the mission and vision of ASA. You are able to communicate the importance of any and all tasks, and help volunteers feel valued at every level.

You're all about collaborative approach - You love teamwork. You collaborate with other members to make sure we are working toward common goals that impact the work of ASA.

You're a strategic self-starter - You are focused on new and innovative ways to support ASA's mission through the volunteer program. You are not shy about sharing ideas and thinking through the best way to achieve a given goal. You are self-motivated and excel with good support and coaching/skill building rather than micromanagement. You are not afraid to ask for help when needed or to suggest new approaches to accomplish tasks.

You're mission driven - You're looking for a job that makes a difference. At ASA you will be an integral part in our community to help our clients build healthier futures and reduce stigma for people affected by HIV/AIDS.

A successful Volunteer Coordinator must be able and willing to:

Balance job responsibilities to prioritize being a public facing part of the Development Team and agency
Recruit and retain volunteers from corporations, businesses, affinity groups, colleges, universities, businesses, health fairs, festivals, and the community.
Provide volunteer information to the public in response to telephone, email, website, and walk-in requests.
Communicate ASA's mission, ensuring everyone works toward the same goals.
Recruit and place volunteers to assist with the ongoing specialized needs of agency departments; programs serving clients, patients, and the community; and ASA's fundraising programs/events.
Ensure that responsibilities of volunteers are defined and understood.
Create positive environment in which two-way communication and strong trust are established.
Ensure that the volunteer experience is easy to access, meaningful to the volunteer, and productive for ASA.
Manage and implement an easily accessible and ongoing general volunteer orientation
Assist in planning and implementing volunteer recognition events or activities
Assist programs in scheduling or supporting direct service volunteers to support day to day needs of the organization.
Assist staff with coordinating and training volunteers as necessary for programs.
Support third-party volunteer needs as appropriate.
Coordinate the onboarding of Community Service program including processing background checks, scheduling volunteers, and supervising them.
Qualifications and Requirements

Bachelor's degree in behavioral science, health administration, business administration, nonprofit management, or related field, plus two to four years of volunteer management or related experience, or any combination of equivalent education and experience.
Experience with developing and implementing a successful organization-wide volunteer program required.
Understanding and familiarity with local philanthropic community required.
Experience with working with board members and donors as volunteers required.
Experience with donor/volunteer software required.
Preferred Qualifications

Demonstrated leadership abilities and strategic thinking preferred.
Strong organizational skills preferred.
Excellent written and oral communication skills preferred.
Ability to speak publicly to small and large groups with a demonstrated ability to present effective and compelling messages to individuals, groups, and the public preferred.
Strong interpersonal skills and an ability to work with a diverse variety of individuals preferred.
Knowledge of HIV and AIDS and ability to understand AIDS Services of Austin's vision preferred.
Ability to maintain confidentiality preferred.
Ability to work comfortably with diverse populations, with sensitivity to issues concerning HIV and all disabilities preferred.
Ability to drive to and from volunteer activities primarily in the Austin metropolitan area but occasionally throughout ASA's service area preferred.
Bilingual English and Spanish preferred.

8:30 a.m. - 5:30 p.m.; evenings, nights, and weekend hours as required.


ASA offers a comprehensive benefits package that includes a generous paid time off PTO program and a 403b retirement plan with employer contributions. Additionally, along with Medical, Dental and Vision insurance benefits, ASA provides the option to elect Voluntary Life insurance and the following supplemental products: Critical Illness, Hospital Indemnity, and Accident insurance. We also offer company-paid Short and Long-Term Disability insurance, Group Life insurance, and an Employee Assistance Program.

AIDS Services of Austin ASA employs a majority-minority staff and is an equal opportunity employer. We are committed to fostering collaboration founded on integrity and respect, with the conviction that this strengthens our vision for an empowered community committed to healthier lives, free from stigma, for people affected by HIV and AIDS. ASA neither condones nor tolerates discrimination or harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, public assistance status, mental health status, or any other protected status.

ASA participates in E-verify.