Account Representative (Work from Home)


ABCO Maintenance is a full service facility maintenance/construction company that has been serving the Tri-State area 7 days a week/ 24 hours a day for over 30 years. We are actively recruiting qualified candidates to join our team!

ABCO Maintenance is searching for an experienced account representative that will create and sustain relationships with major retail facility accounts. Account manager responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs, and manage/develop client accounts to initiate and maintain favorable relationship with clients.

General Responsibilities:
Be the primary point of contact and build long-term relationships with customers

Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

Forecast and track key account metrics

Enhance department and organization?s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis

Monitor and analyze customer?s usage of our product

Liaise between the customer and internal teams

Responsibilities are not limited to those listed here. Additional responsibilities will be added as the job description evolves.

Must be experienced as either an owners representative or retail contractor
Must have strong computer and communication skills
Must be able and willing to work remotely from home
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

Experience in delivering client-focused solutions based on customer needs

Proven ability to manage multiple projects at a time while paying strict attention to detail

Excellent listening, negotiation and presentation skills

Excellent verbal and written communications skills

Self-motivated and able to thrive in a results-driven environment

Natural relationship builder with integrity, reliability and maturity

Ability to prioritize among competing tasks

Critical thinking and problem solving skills

Excellent time and project management skills. You’re always looking to improve inefficient processes

Keen attention to detail and adherence to deadlines

Account Manager top skills & proficiencies:
Prospecting Skills



Build Relationships

People Skills


Customer Focus

Emphasize Excellence

Manage Multiple Projects

Attention to Detail