Intern, HEC GTM Customer Advocate

SAP - Newtown Square, PA (30+ days ago)4.3

Internship

Requisition ID: 195173
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Intern

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE AND OBJECTIVE OF POSITION

The HEC CA Intern (CA) works and collaborates closely with the Reference team to support the HEC Sales teams – globally and regionally – customer reference support needs. He/she analyzes the existing customer portfolio to identify and engage with our customers to recruit support for sales requirements.
The CA is expected to define an aligned plan of activities which includes: 1) Reporting 2) identification of possible “prime” or “marquee” customers for broader SAP showcasing in collaboration with customer central and for touchpoint optimization, 3) scalable and proactive activities such as 1:1 calls, 1:few, ReferenceLive calls and existing events, 4) guidelines and approaches for optimized 1:1 support, 5) models and methodologies for optimized execution of request keeping the customer at the center of attention 6) Recruiting customers to participate in the production of Business Transformation studies, videos, webcasts in conjunction with the SAP Studio and/ or product marketing. 7) Recruiting customers to participate within the HEC Customer Council and Sapphire activtivities.
The CA executes on time and target against the agreed plan, manages risks proactively, anticipates business evolution and performance to actively secure and support revenue for the HEC Organization. He/she creates activities to support sales in agreed stages of the sales cycle (including but not limited to; Customer Councils, Webinars, one-on-one reference visits / calls or and group reference visits / calls Reference Live Sessions, Analyst interviews). Activities and opportunities should be clearly prioritized according to business priorities and revenue potential.
The CA adheres to SAP´s global standards and guidelines, and strives for highest quality, efficiency, and maximum customer satisfaction. This includes management of customers for all types of reference activities as well as a strategic approach to key customer relationships.
He/she strives to establish himself/herself as a contributor and partner to the business, but potentially also supporting specific geographies with specific business challenges and pending workload in order to drive scalability and strengthen the GTM team.
He/she will also contribute and work with to the NA GO Reference Team, part of Customer Success organization, and closely collaborate with the regional services business operations, sales, as well as global services operations team. SAP´s overall business strategy and core values are guiding principles for his/her work.

EXPECTATION AND TASKS

Customer Council , Effective recruitment, execution and reporting for the Global and Regional Customer Councils
Operational CA management: Deal support, sales activities, reference recruitment, customer relationship management, content generation, data maintenance
Tools & system: updating information, reward management, maintaining the allocation of points, …
Customer analysis and direct field support – predominantly with regional team but also for global customers
SKILLS / COMPETENCIES

Customer focus
Business acumen
Innovative thinking
Attention to detail
Accuracy
Quality focus
Teamwork and collaboration
Communication skills
Personal responsibility
Analytical thinking / problem solving
Innovation & change management
Continuous learning, proactive self-development
Excellent Office skills-PowerPoint, Excel, Word
Intercultural sensitivity
Industry and product knowledge
English speaking
EDUCATIONAL REQUIREMENTS

Graduate
English: Possible additional languages-Spanish /Portuguese
QUALIFICATIONS

Additional- key competence in MS Office- Outlook, Powerpoint, Excel Word
IT literate
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

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