Client Success Specialist

Tesani Companies - Provo, UT

Full-time

Client Success Specialist

Eddy, a SAAS company, believes enduring companies are built by great people. Built for small business owners, Eddy is simple to use online software, designed to keep your HR organized and your business growing. Eddy is looking for happy, dedicated, self-starting individuals that thrive in an up-tempo environment. Candidates for this position need to be able to operate with a high level of professionalism and integrity.

You might be the right person for this job if:

  • You are motivated to meet and exceed goals
  • You love moving at a quick pace
  • You’re energized by working in a team environment where you can learn from you peers (and they can learn from you)
  • You love learning and improving your craft

Here’s what we need help with:

  • Provide outstanding customer service to Eddy Company customers
  • Engage, consult, and close internally generated inbound leads
  • Make inbound and outbound calls to prospects, current customers, and achieve quarterly quotas
  • Collaborate with insides sales team members and manager to ensure each prospect is taken care of and that no leads are lost
  • Perform effective online software demo’s to prospects and new customers
  • Organize customer documents and information
  • Provide accurate information about Eddy Company products and services
  • Stay up to date on all changes to processes and procedures
  • Special projects as necessary

Here’s what we’re looking for:

  • High initiative, self-motivated, and results-oriented team player
  • Excellent verbal communication; ability and enthusiasm to build relationships and problem solve
  • Solid organizational and follow-up skills
  • Problem solver with a successful history of using a proactive, process-driven approach
  • You're competitive: you love to win but aren’t afraid to fail.
  • Ability to multitask in a fast pace environment
  • High competency with computers
  • At least one year of experience in a customer service environment preferred

Additional Information:

Eddy’s work style is the stuff you've only heard about. In addition to competitive compensation and unheard benefits, you will enjoy a stocked break room, daily meals prepared by our in-house chef, performance awards, monthly Eddy hangs, and killer ping-pong and four-square tournaments. You will have opportunities to learn about other Tesani companies and participate in our charitable arm, Sunshine Heroes. It's a setup that's all about helping you grow and become a better person. Our CEO book club, our Maverick Speaker Series, and employee advancement program will all contribute to your personal growth. Best of all, you'll do all this alongside genuinely kind people who will inspire you. We are looking for people like us. If you think that might be you, come join the crew!

Job Type: Full-time

Experience:

  • sales: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Work Location:

  • One location