Digital Manager 3

Wells Fargo - Beaverton, OR3.8

Job Description
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Cards and Retail Services, Deposit Products Group, the Innovation Group, Treasury Management, Merchant Services, Payment Solutions, and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.

The PVSI Shared Services Team is involved in a wide-variety of high-priority initiatives across the company.

We are looking for senior-level Digital Manager within the Program and Project Management Office (PMO), focused on managing and delivering solutions that keep our Online and Mobile channel consumer and small business customers informed and in control of their finances. As part of this team, you will help drive the PVSI Group PMO transformation and establishment as a lead PMO in the organization. You will also help with the wider adoption of agile practices of project delivery to meet the increasing demand and keep up with the changing needs of our customers. You will partake in strategically accelerating how quickly we move from ideas to production, bringing customer value to market, and delivering better quality products to customers, more frequently.

In this highly visible role, you will act as a liaison between the business client and technology organizations by planning and leading programs that solve complex business problems through strategic Enterprise Wide capabilities and solutions (e.g., Intranet and Internet). You will be responsible for managing teams through the entire systems development life-cycle; managing project risks, issues and dependencies, and developing appropriate mitigation strategies and plans; managing project financials including estimates, forecasts, actual costs and budget deviations.

You will lead, direct and manage an organization of over 10 to 15 Project and Program Managers in various locations responsible for delivering projects and programs using various types of project delivery methodologies - from standard SDLC and waterfall, to iterative development and Agile methodology. You will be engaged throughout the full project life-cycle, work directly with senior representatives of all organizational areas, and be considered the highest-level functioning expert across all methodologies.

Candidates should be self-starters, eager to learn and continue to grow and develop professionally, able to multi-task, work extremely well under tight deadlines, and be comfortable working with large, multi-disciplined technology and business teams.

Preferred locations listed, may be open to other Wells Fargo Hubs.

Required Qualifications

7+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting
6+ years of leadership experience

Other Desired Qualifications
10+ years of program management experience
10+ years of project management experience
Management experience in a matrixed organization environment
Excellent verbal, written, and interpersonal communication skills
Financial services experience
Ability to manage large complex cross-matrix organization that includes: multiple business, technology and risk disciplines with direct leadership; the development of the strategy for information security; and implementation of roadmaps for the Enterprise
Ability to negotiate, influence, and collaborate to build successful relationships
Experience leading effective collaboration across a team of project managers focusing on different functional areas for the same project
Knowledge and understanding of web channel management, including online sales, servicing and marketing personalization, content management and site research & design
Knowledge and understanding of online authentication, authorization, fraud and security
Project Management Professional (PMP) Certification
Ability to present to multiple levels of management
Ability to facilitate and lead meetings to reach conclusions, identify tasks, record actions, and achieve results
Masters of Business Administration (MBA)
Ability to be adaptable and flexible in a constantly changing environment
Experience providing leadership in a large matrixed environment within a Fortune 500 corporate environment
Coaching and mentoring a team of 10 to 15 on a daily basis to deliver high performance results
Experience managing offshore resources
Experience managing large portfolio projects with annual budgets ranging 10 – 30 million
Agile Scrum (CSM), SAFe certifications or other advanced Agile certifications
Previous Agile transformation experience including the use of collaboration tools such as Jira and Confluence

Job Expectations

Ability to travel up to 15% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.