Utility Billing Accountant II

City of Phoenix - Phoenix, AZ4.3

Full-timeEstimated: $53,000 - $66,000 a year
The Utility Billing Accountant II performs professional accounting work which requires the application of generally accepted accounting principles (GAAP), established statistical techniques, and financial principles. Work may include analyzing and monitoring the use of financial resources; overseeing the operations of the utility billing staff; assisting in the design and implementation of accounting policies, procedures, and internal control systems; and reviewing and maintaining financial reports; billing and processing payments; assisting in the development of cost recovery rates and fees; and interacting with internal and external auditors. This position collects, evaluates, and analyzes data, and writes reports, letters, and memos responding to complex customer inquiries via verbal and written correspondence, as well as the auditing and maintenance of financial/billing reports. Supervise billing staff; assist with the direct, evaluation of work performance and completion of job duties, and aprove vacation and time off requests.

Respond to the more complex customer issues, inquires and escalated calls; audit and reconcile customer accounts and approve adjustments. Organize the accounting activities of the billing staff. Produce weekly and monthly reports. Knowledge of internal policies and applicable city ordinances will be vital to ensuring that appropriate billing actions are taken. Strong customer service skills with a supervisory background and previous utility billing experience strongly preferred.

This recruitment may be used by any department for any current or future vacancies over the life of the eligible list.


First review of applications will occur the week of February 4, 2019. Recruitment will close when we have received a sufficient number of qualified applications.


$49,338 - $73,653 annually. Candidates may be hired above the minimum depending upon qualifications.

A comprehensive benefits package is offered which includes traditional pension with employer and employee contributions; choice of medical HMO, PPO, or HSA plan; dental; vision; life insurance; long-term disability; 401(a) and 457 plans; medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan; bus/light rail pass; tuition reimbursement program; paid time off includes 11.5 paid holidays, 12 vacation days, and 15 sick days. For more details, visit: Unit 7 Benefits


3 years of experience performing professional level accounting.

A bachelor’s degree in accounting or finance.

An equivalent combination of related experience and education may be considered.

The City job description can be found here.

PREFERRED QUALIFICATIONS A well-qualified candidate will possess the job requirements listed above, plus:

Supervisory experience.

Experience using SAP and CC&B

Experience with Microsoft Office.

Utility billing experience

Bilingual Spanish speaking skills are a plus but not required.

Certain positions may require experience in cash handling practices, working in a heavy customer service environment, and knowledge of banking policies and procedures is highly desired.


Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list.

YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position. The results of the resume screening process will be sent to your primary email address.


All finalists for positions are subject to a criminal background check applicable to the department or position.

For other important information related to employment with the City of Phoenix, please click here.

Link to All City of Phoenix Employment Opportunities

If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700.

Accountant II, Job Code #03220, ID #30234, 1/21/19, VG, Benefits Code: 007, Q

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.