Full Job Description
At Rocketship Public Schools, we believe in the infinite possibility of human potential. We believe that every student deserves the right to dream, to discover, and to develop their unique potential. And it is our responsibility and our privilege to unleash the potential inside every Rocketeer we serve. Our non-profit network of public elementary charter schools propels student achievement, develops exceptional educators, and partners with parents who enable high-quality public schools to thrive in their community. We are a collective of parents, teachers, leaders, and students working together to transform the future for underserved communities across our country. At Rocketship Public Schools, we are unleashing potential.
This will be the first time we are hiring an internal Network and Support Administrator reporting to the Director of Technology Solutions. The right candidate will be open to and immersed in a continuous cycle of learning, leading, owning, implementing, and supporting the technology tools, infrastructure, and cloud support systems. The candidate will be learning, administering, implementing, and working with next generation technology such as cloud and data dashboard systems, implementing comprehensive cybersecurity controls, leading the infrastructure upgrades, assisting with the migration to the Apple ecosystem of tools, and contributing significantly towards our long-term initiatives of artificial intelligence services, including automation, self-healing tools, and decision-making systems. The Network and Support Administrator will perform basic to moderate technical installation, configuration, and maintenance duties of increasing complexity which includes managing and administering the network/wireless infrastructure and other systems. This classification requires prior advanced computer support experience, moderate networking experience, and moderate cloud server experience. The candidate will be open to new ideals, adapting to change, supporting the team and contributing to establishing a foundation of technology success for all stakeholders.
Manage, configure, administer, patch, support and troubleshoot the network infrastructure, including router, firewall, switches, and wireless access points
Manage the multi-vendor fiber optic telecommunications support relationship
Oversee and/or support the administration of Jamf including policy, application and hardware deployment (macbook, apple tv, ipads), as well as Google Apps and Chromebooks
Collaborate, lead, and/or support on assigned technology project/systems rollouts such as next generation endpoint protection, helpdesk, single sign on, automation tools, Microsoft Azure, cloud printing, and artificial intelligence services
Coach and mentor IT Specialists staff as assigned
Serve as the primary point person for all technology related issues at assigned schools and the network support team
Provide superior customer service and build relationships with both the NeST team and school site leadership team
Install, assess, configure, maintain, troubleshoot, and repair/warranty all school technology equipment (including, but not limited to laptops, TVs, projectors, wireless HDMI, printers, copiers, other classroom technologies) and software
Collaborate, lead and or own sections of the current ITSM framework and cybersecurity framework implementation work
Primary point person for supporting one or multiple assigned systems such as Zoom (Zoom Rooms and Zoom Phone), Crowdstrike, Google Apps, Meraki Dashboard, Azure, Jamf, etc.
Participate and support staff hardware rollout, hardware refresh cycle, and systems migration
Proactively address (routine checklists) technology issues at school sites, and provide updates to both the tech solutions team and the schools team
Diligently follow up on open helpdesk tickets and collaborate with external consulting team as needed
Support existing staff Windows, Macbook and limited staff BYOD laptops
Provide backup remote technical support via phone and video conference as assigned
Support the personalized learning team and assessment testing teams
Provide data driven recommendation for technology system improvement
Owns the network asset management and collaborate with IT specialists on device asset management
Serve as senior technical escalation point of contact for IT Specialists
Manage shipping, receiving of technology purchases / verifies as assigned
Participate in onboarding new IT specialists and culture building activities
Share and engage in technical enthusiasm and curiosity
Lead and work on other non-technical projects as needed
Document technology systems and updating as needed
Champion technology solutions team
Attend regular staff meetings
Support knowledge management initiatives including staff tech self-service
Deep commitment to Rocketship’s mission, and desire to have an impact in an innovative and high-performing organization. Passion for unleashing potential in all students is a core part of our culture, and a critical value of successful “Rocketeers” across all roles!
3-5 years of working experience troubleshooting and resolving issues related to multi diverse technology environment including printers, projectors, ipads, video conference, MacBooks, Windows, and Chromebooks
2-3 years of working experience in systems/network, wireless administration/troubleshooting, including VLAN configuration, static or dynamic routing, skilled at subnetting, DHCP/static reservations management, firewall routing, DNS/QOS management, web/application content filtering, cloud server management, wireless management, and establishing multi-site and or to cloud VPN.
Good understanding of the OSI model, including key network concepts such as ARP, NAT, latency, VoIP, IPv4, IPv6, Multicasting, SSH, Telnet, Bonjour, and OSPF
Understanding differences between IDS and IDP
Ability to travel to travel to the schools in your assigned region
Experience configuring, repairing, and administering technology tools
Moderate understanding of systems administration; experience administering Google Apps or other software systems including Jamf is a plus
Solid working understanding of networking and troubleshooting issues, including using wireless analysis tools such as WireShark or Fluke Wireless or MetaGeek
Willingness and focused on delivering academic success
Knowledge sharing mindset to promote the successes of others
Ability to be a liaison between those who “speak tech” and those who “use tech”
Passion for creative problem-solving constant improvement - not satisfied with the way things are but constantly thinking about how we can improve things
Deep belief in user-centered design, with an eye for setting up systems and processes that are user-friendly, especially for school employees
Ability to communicate effectively in person, via videoconference, and via email across multiple regions
Must be a good listener and enjoy collaboration with teammates with diverse opinions and backgrounds
Bay Area, California, with specific work locations across Redwood City, East Bay, and San Jose
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with both adults and children. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds and occasionally climb ladders. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is moderate to high.
Commensurate with qualifications and experience, plus excellent health and welfare benefits, 403b retirement plan, flexible spending account (FSA), and generous paid time off.
Rocketship Public Schools provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Rocketship Public Schools complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Rocketship Public Schools expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rocketship Public Schools’ employees to perform their expected job duties is absolutely not tolerated. Click here for our Sexual Harassment Policy and here for our Title IX Policy. For questions, concerns, or complaints, please contact Equity/Discrimination Title IX Compliance Officer, Address: 350 Twin Dolphin Drive, Suite 109, Redwood City, CA 94065. Phone: 877-806-0920 ext. 115.